IT Operations Manager

City of New York • New York City, NY

2d

About The Position

The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long-term challenges we face together. The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management. Under the direction of the Deputy Chief Information Officer for IT Operations, the IT Operations Manager will oversee day to day IT operations, ensuring systems (networks, servers, software) run reliably, securely, and in compliance with standards and regulations. The selected candidate will also participate in strategic projects with a goal to align technology with operational needs as well as act as a liaison between the IT team and external partners such as City agencies, vendors, consultants and other bureaus within the Comptroller’s Office. Key responsibilities include collaborating with the IT Operations, Network Operations, and Service Desk teams to ensure internal processes, procedures and protocols are up to industry-wide standards and are governed by robust and up to date documentation. Additionally, the IT Operations Manager will engage with the Applications Development and Cybersecurity teams towards their operational goals and specific objectives. The IT Operations Manager will be expected to report on agency-wide IT operations as well as recommend new modernized methodologies that will help enhance, streamline and scale the IT operations of the Comptroller’s Office.

Requirements

• Six (6) years of progressively responsible full-time paid experience supervising or administering computer operations involving a large-scale mainframe, network, or multi-tier computer environment at least 18 months of which shall have been in an administrative, managerial or executive capacity.
• A baccalaureate degree from an accredited college or university may be substituted for a maximum of two (2) years of general experience described above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of general experience described above on the basis of 30 semester credits for six (6) months of experience.
• A master’s degree in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of general experience described above. In the absence of a master's degree, graduate credits in Computer Science, Computer Engineering, Electrical Engineering, Business Administration, Public Administration or Management of Administration may be substituted for a maximum of one (1) year of the general experience on the basis of 30 graduate semester credits for one (1) year of experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, or executive capacity.

Responsibilities

• Serve as the primary source of guidance, implementation and adherence to all IT operational procedures, protocols and standards.
• Coordinate multiple operations across the IT team to ensure successful and timely completion according to best practices.
• Develop detailed documentation outlining operational standards, procedures, protocols and Service Level Agreements (SLAs).
• Proactively identify and resolve operational issues by engaging stakeholders and implementing risk strategies.
• Effectively communicate status, risks and accomplishments to Bureau leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager