IT Operations Manager

SALT Dental Partners • Phoenix, AZ

1d

About The Position

Join SALT Dental Partners and be part of a dynamic team dedicated to revolutionizing the dental industry through innovative marketing strategies and exceptional patient experiences. Since our doors opened in 2019, our mission has been to help specialty dental providers grow their practices. SALT is creating a vast network of like-minded dental specialists throughout the country. At SALT, we provide comprehensive support services, allowing dental specialists to focus on delivering exceptional care. Position Summary The IT Operations Manager is a strategic and hands-on leader that will focus on managing the IT service management and delivery function including Tier 1 service desk ownership, desktop support, on/off-boarding, vendor management and performance, MSP oversight, and other day-to-day IT operational functions. This role is critical to ensuring the reliability, stability, security, and scalability of our IT systems that support clinical operations, patient care, and administrative functions.

Requirements

• 7+ years of experience in IT operational roles, with at least 3 years in a leadership capacity.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Advanced knowledge and experience with Windows O365 and Azure platforms; Active directory/Entra ID, Exchange, SharePoint, M365, PC hardware, healthcare practice management systems, imaging systems, network equipment.
• Strong knowledge of compliance frameworks (HIPAA, SOC, etc.).
• Ability to align technical decisions with business objectives and long-term vision.
• Excellent leadership, communication, and project management skills.
• Fosters teamwork across IT and business units; promotes knowledge sharing.
• Encourages creative solutions and continuous improvement in engineering practices.
• Familiarity with imaging systems and integration with dental practice software.
• Detail orientated and comfortable working in a fast-paced office environment.
• Excellent oral communication and strong interpersonal skills.
• Desire and ability to learn new skills and be a team player.

Nice To Haves

• Master’s degree in Computer Science, Information Technology, or related field.
• Certifications such as ITIL, CompTIA Network+/Security+, or PMP preferred.
• Familiarity with dental PMS platforms (Denticon, Cloud 9, DSN Cloud) and imaging systems strongly preferred.
• Experience with ITIL processes and ticketing systems (ServiceNow, ZenDesk, etc.).
• Knowledge of HIPAA compliance and healthcare IT standards.

Responsibilities

• Operational & Strategic Leadership: Lead the IT service management and delivery function across multiple dental offices and corporate locations.
• Oversee and partner with IT Engineering Manager on daily operations including network infrastructure, server management, cloud services, and end-user support.
• Manage IT operational maturity road map.
• Manage and communicate key IT operational changes and updates to business and IT leaders.
• Maintain SLAs and improve service delivery through process enhancements.
• Collaborate with business leaders to align IT strategy with enterprise objectives.
• Work closely with the IT Engineering Manager on defining and maintaining technical architecture standards aligned with organizational goals.
• Team Management: Lead and mentor a team of IT service technicians for maximum customer satisfaction and success.
• Develop training plans and performance metrics to foster a high-performing IT service delivery team.
• Security & Compliance: Ensure compliance with HIPAA, HITECH, and other healthcare regulations.
• Implement and maintain cybersecurity protocols, data protection policies, and disaster recovery plans. Work closely with IT & Security Engineering team members.
• Vendor & Project Management: Manage relationships with technology vendors, MSPs, and software providers.
• Lead IT projects including system upgrades, growth and expansions, and technology rollouts.
• Provide strategic direction to internal team and vendor partners based on identified and prioritized activities and/or projects.
• Process Improvement: Identify and implement process improvements to enhance IT service delivery and operational efficiency.
• Develop and maintain documentation for systems, procedures, and policies.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• SALT Dental Partners offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off in order to attract, develop, and retain our employees.
• SALT Dental Partners offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees