IT Operations Manager

Precision Analytical Inc•McMinnville, OR

13d•Hybrid

About The Position

Precision Analytical (PA) is the creator of the DUTCH Test, an innovative hormone test that creates better tools for healthcare professionals to explore hormone issues with their patients. PA exists to make it easier for patients and their healthcare providers to find answers to complex clinical questions. We are fully committed to our mission of providing the best diagnostic tools in functional medicine. This position is located in McMinnville, Oregon, in the beautiful Willamette Valley. We are seeking candidates who can work in a hybrid role effectively from both a home office and our McMinnville office (minimum of four days per week). The IT Operations Manager is a key cross-functional leader responsible for managing the design, implementation, and continuous improvement of the organization’s business systems, IT infrastructure, and technology operations. This role combines hands-on technical oversight with strategic planning to ensure technology effectively supports business needs, customer experience, and organizational growth. The ideal candidate will bring strong technical and analytical skills, the ability to lead and develop teams, and a collaborative mindset focused on delivering high-quality IT services and solutions across departments. The position reports to the VP of Technology.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent experience).
7+ years of experience in IT operations, systems administration, or business systems management, including at least 2 years in a leadership or supervisory role.
Strong knowledge of enterprise applications such as Microsoft 365, SharePoint, Power BI, SQL, LIMS, CRM, and accounting/project management tools.
Familiarity with software development lifecycle (Agile, Scrum, Waterfall) and change management best practices.
Strong technical foundation in systems integration, network infrastructure, cybersecurity, and data management.
Proven ability to manage multiple priorities, meet deadlines, and adapt in a dynamic environment.
Excellent communication, interpersonal, and organizational skills.
Positive, proactive, and solution-oriented mindset with a focus on customer service.

Nice To Haves

Experience in the healthcare or laboratory industry is highly desirable.
CompTIA, Microsoft, or Cisco certifications (e.g., Network+, Azure, MCSA)
ITIL Foundations or equivalent service management framework
Knowledge of laboratory information management systems (LIMS) and scientific software applications

Responsibilities

Oversee the configuration, management, and support of enterprise applications, and infrastructure to ensure system performance, scalability, and security.
Lead technology-related projects from planning through implementation, tracking deliverables and communicating status to stakeholders.
Coordinate application upgrades, patches, and system enhancements in collaboration with vendors and internal teams.
Provide daily support for business systems and infrastructure, including troubleshooting issues and resolving outages to minimize downtime.
Serve as the primary liaison between internal departments, IT vendors, and service providers for system support and issue resolution.
Monitor IT service delivery and implement improvements to increase efficiency, reliability, and user satisfaction.
Develop and maintain procedures, user documentation, and training resources to support system usage and change management efforts.
Ensure adherence to regulatory requirements such as HIPAA, PCI, and data privacy laws.
Maintain documentation for audits, disaster recovery plans, system backups, and business continuity measures.
Support IT policies, controls, and processes that protect the organization’s data and infrastructure.
Manage and mentor IT team members; assign tasks, provide coaching, and support professional development.
Train team members on system functions, hardware troubleshooting, and project workflows.
Collaborate with cross-functional teams to understand business needs and deliver technology solutions that enhance productivity.
Contribute to hiring efforts, performance reviews, and departmental planning.
Participate in developing the IT strategy and roadmaps to align technology with business objectives.
Research and evaluate emerging technologies for potential benefit to the organization.
Assist in budgeting, cost analysis, and ROI evaluations for technology projects and purchases.
Support technology planning in new construction or office renovation projects.