IT Operations Lead

SOURCE Global PBC•Scottsdale, AZ

61d

About The Position

SOURCE Global, an Arizona-based company that designs, develops, manufactures, sells, installs and manages solar-powered water-from-air drinking water systems, is seeking an Information Technology team leader with an emphasis systems and network management and security to join our high-growth team. The successful candidate will be comfortable in an early-stage company environment, will operate as a team player and leader, take a hands-on approach, and be passionate about his or her work. The Director of IT lead the IT team, manage IT vendor relationships, lead the development of company network and information security infrastructure and help manage the implementation of new IT solutions. The successful candidate will be able to ensure maintenance of reliable and secure systems, provide direct end-user support, and lead planning of future systems requirements.

Requirements

At least 5 years of experience in IT systems and network management;
Strong understanding of networking protocols, Backup/Disaster Recovery Solutions, Business Continuity and Redundancy Plans, Information Security systems and procedures, and Helpdesk Ticketing and Management;
Proficiency with Microsoft administration tools (such as Azure and Powershell) and with AWS administration;
Experience managing IT budgets and vendors;
Proven track history of upholding security policies and response plans in high pressure situations;
Willingness to take calculated risks and think outside the box when systems are down and time is critical;
Demonstrated ability of time management with strong organizational skills;
Excellent communication (oral and written) skills;
Ability to handle confidential and sensitive information with integrity;
Strong work ethic, ability to learn quickly and adapt to change;
Ability to foster working relationships with a diverse userbase;
Hands-on team player who possesses a can-do attitude;
Self-starter with ambition to see initiatives through
College diploma or university degree in the field of IT or Computer Science or 4 years of equivalent work experience.
Office 365 administration experience.
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.

Nice To Haves

Active Directory knowledge is a plus.
RMM, PSA, and BDR experience.
CompTIA Security+ and CompTIA Network+ preferred

Responsibilities

Have the primary responsibility to maintain the company's network and associated software services
Act as primary administrator for company systems
Provide advice to all departments on IT solutions that help achieve business objectives
Develop and implement required network infrastructure improvements and expansions as required
Develop, implement and maintain all information security systems, policies and procedures
Act as the primary administrator to keep distribution lists up to date
Manage the company's IT budget and ensure spending is both appropriate and optimized with all IT vendors
Manage the IT team members, including in our international office in Malaysia
Support all related website activities, including DNS maintenance, domain management and website development and maintenance
Analyze complex business needs and assesses active IT systems to recommend appropriate use of information systems
Drive policies for data security, backups, and disaster recovery and implements such policies
Safeguard information system assets by identifying and solving potential and actual security problems
Protect system by defining access privileges, control structures, and resources
Recognize problems by identifying abnormalities; reporting violations
Manage external vendors/subcontractors as needed
Manage cloud-based services including e-mail, file storage, etc.
Manage all software licensing and asset tracking