IT Operations Engineer

Ocean Infinity

14h • $40,000 • Onsite

About The Position

We are using and creating technology to transform operations at sea to enable people and the planet to thrive. We are open-minded and fearless in our approach to innovation and don't believe in boundaries. We challenge everything and have massive ambitions to drag aging industries into the tech era. We take safety, equality and education very seriously, and our responsibilities don't stop at our front door. Our business is built on the belief that there's definitely a more environmentally responsible way to operate at sea. We employ people who share our core values. We expect our people to be courageous, trustworthy, and conscientious, driven by a desire to do the right thing. We strive for excellence, work collaboratively, and are genuinely excited by our work. We offer opportunities for our people to develop beyond their role and span a multitude of disciplines. These are open to all, regardless of background and experience level. Working with us means being part of a team that is harnessing technology and creativity to disrupt a traditional industry. We are not your average workplace. Ocean Infinity is seeking an IT Operations Engineer. As an IT Operations Engineer, you will be part of a global Enterprise IT Operations team. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business. This is an exciting opportunity to work in a dynamic, fast-paced environment where your technical expertise will support Ocean Infinity’s global operations and innovation in marine technology. This is a full time on-site role based in the Southampton hub, with occasional travel as required.

Requirements

• Proven experience in IT operations, support, or network administration utilising modern Microsoft technologies
• Strong background in troubleshooting IT & network issues in a corporate environment
• Experience working with ticketing systems and IT service management (ITSM) tools
• Familiarity with enterprise environments and supporting end-users globally
• Understanding of IT security principles and best practices
• Strong analytical and problem-solving abilities
• Demonstrate a highly customer service-focused approach
• High attention to detail and ability to prioritize tasks effectively
• Thoughtful, thorough and conscientious
• Interested in others and strives to act in the best interests of the team
• Ability to take ownership and engagement in the work
• Integrity, credibility and maturity for confidential issues
• Able to handle sensitive and confidential situations with diplomacy
• Ability to work as a trusted advisor with senior stakeholders and client representatives
• Excellent time management skills and ability to prioritize work in a fast-paced environment
• Ability to balance contributing to a global remote team and working independently

Nice To Haves

• Bachelor’s degree or equivalent in IT, Computer Science, or related field
• Microsoft, Cisco, or equivalent certifications (e.g., MCSA, CCNA) are a plus
• ITIL Foundation certification

Responsibilities

• Monitor, manage and troubleshoot IT & Network issues across the on-shore environments
• Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs)
• Respond to, diagnose, and fault-find monitoring alerts
• Provide technical expertise to staff regarding technical issues on systems and peripherals
• Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance
• Collaborating with other IT Teams to support infrastructure, security and network operations
• Document, schedule, and implement change requests where necessary
• Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences
• Analyse metrics and contribute to operational reporting.

Benefits

• At Ocean Infinity, we believe in creating equal opportunities for all, celebrating each and everyone’s differences.
• We are driven by transforming the industry, through our technology, thoughts, behaviours and actions.
• Being inclusive and respectful to all is fundamental to who we are.
• It is the right thing to do and enables innovation and creativity to thrive.
• There is more work to be done, and we know that we aren’t perfect, but our commitment to these values is unwavering.
• They are central to our mission and the impact we have on the industry, meaning, we cannot live without them.
• Simply put, our mission is to use innovative technology, to transform operations at sea, to enable people and the planet to thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees