IT Operations Engineer (952)

ABC Supply•Beloit, WI

58d

About The Position

ABC Supply is North America's largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered. The IT Operations Engineer is responsible for the implementation and maintenance of sensors, scripting for applications and alerts, and system software and infrastructure. The role is responsible for enterprise applications, infrastructure health monitoring, automation tasks. This will require an understanding of what it takes to develop and maintain scripts of various types. The engineer will be the technical SME for one or more monitoring tools at ABC. The position supports the IT Monitoring and Event Management Operations Manager in product lifecycle, roadmap, documentation, deployments (i.e.: upgrades), incident remediation, product socialization, regular status updates and tool reporting metrics.

Requirements

Bachelor's Degree in Computer Science or related field
Minimum of 2-4 years of professional experience
General familiarity with system monitoring concepts and tools
Candidate should have familiarity with the Azure Cloud environment
Candidate should have familiarity with job scheduling software.
Experience with JAMS or equivalent software
Experience with scripting languages like PowerShell, JavaScript, or similar are beneficial
Basic ability to understand and utilize JSON and Regular Expressions (RegEx).
Understanding protocols such as HTTP, TCP, SNMP, SOAP, and REST
Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers
Experience analyzing, supporting, and troubleshooting applications for an enterprise at a level 3 function
Participation in after-hours support calls to assist solving high-priority incidents
Excellent written and verbal communication skills and should be comfortable communicating with all levels of the organization
Candidate should operate autonomously requiring little direction from the IT Monitoring and Event Management Operations Manager on daily tasks
Demonstrate a high level of accuracy and attention to detail

Nice To Haves

Experience with Splunk, ServiceNow ITOM, Splunk ITSI, Dynatrace and/or PRTG are big pluses

Responsibilities

Take on primary responsibility for one or more monitoring tools at ABC. That will include activities such as: Creating and maintaining new monitors/sensors/scripts Creating alerts, reports and dashboards Adding integrations into or out of the platform Maintaining a clean environment with limited technical debt
Acting as a backup for one or more monitoring tools at ABC
Track and resolve Service Requests and incidents in timely manner
Collaborate with other ABC IT team to help them take advantage of ABC's monitoring tools
Inform team of new or updated service standards, systems, procedures, forms and manuals through staff meetings and verbal and written communications.
Add tasks and update sprint JIRA stories to plan the content of upcoming sprints
Identify areas of improvements or best practices
Document processes and operational knowledge base
Complete needed Change Requests to obtain needed change approval and provide visibility to relevant stakeholders