IT Operations Engineer

Target • Minneapolis, MN

2d • Hybrid

About The Position

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Every time a guest enters a Target store or browses Target.com nor the app, they experience the impact of Target’s investments in technology and innovation. We’re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities. Join our global in-house technology team of more than 5,000 of engineers, data scientists, architects and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests—and we do so with a focus on diversity and inclusion, experimentation and continuous learning. Infrastructure + Operations Target Infrastructure & Operations is the digital root system of Target Technology Services. Our power lies in both anchoring Target business operations and fueling its competitive edge for continued growth. Here, you’ll be essential to our mission to deliver world-class products and services. You will help us differentiate through customer-centricity, reliability and unmatched seamlessness of interaction. On our team, you’ll foster our culture of collaboration and celebrating achievements. Your work will result in the successful integration of guests, team members and Target HQ to leverage the collective strength of the Target team and the technology and supplier ecosystem. You’ll be able to directly connect your work to the value our guests expect and deserve, and the infrastructure your teammates and partners rely on. You’ll answer the call for flexibility, availability and responsiveness by empowering our developers with the right tools to make life easier for team members at headquarters, stores and distribution centers. As an IT Operations Engineer, you are the front line for restoring productivity at scale. You will diagnose and resolve complex hardware, software, and account issues across Windows and macOS, stabilize collaboration and conferencing experiences, and ensure secure, compliant, and well-documented outcomes. You’ll operate in a mixed support model—walk-up concierge, scheduled virtual/onsite appointments, onboarding sessions, and recurring workshops—while partnering with engineering and product teams to drive durable fixes and continuous improvement.

Requirements

• 1–2 years of relevant technical support experience (for example, service desk/help desk, desktop support, or field services roles in a corporate, retail, or higher-education. setting).
• Demonstrable knowledge of macOS, Windows, and Microsoft 365 Copilot.
• Proven, repeatable troubleshooting routines that balance speed, safety, and documentation.
• Ability to multitask effectively (e.g., speaking with users while documenting and navigating multiple systems).
• Commitment to continuous learning through formal training and self-directed education.
• Strong customer-support mindset with excellent problem-solving and analytical skills.
• Ability to build trusted relationships with end users, understand needs, and translate them into technology solutions.
• Strong written and verbal communication skills.
• Adaptable in a rapidly changing environment; fast learner, self-starter, highly motivated.
• Comfort with ambiguity and a consistently positive, solutions-oriented attitude.
• Familiarity with IT service management and ITIL practices (e.g., working in a modern ticketing platform).
• Familiarity with Agile ways of working (e.g., Scrum, Kanban).

Nice To Haves

• Experience supporting collaboration platforms.
• Exposure to device management and compliance tooling for Windows and macOS.
• Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks).
• Experience coordinating with cross-functional partners (engineering, security, procurement, facilities) to land end-to-end outcomes.

Responsibilities

• Provide high-level technical support to end users daily, delivering rapid, safe resolution of hardware, software, and environmental issues.
• Educate users on existing and emerging technologies and recommended ways of working.
• Perform preventative maintenance to ensure endpoint, application, and peripheral stability.
• Coordinate and collaborate with partner support and engineering teams to drive timely, high-quality resolution and clean handoffs.
• Adhere to—and advocate for—enterprise information security policies and best practices; safeguard data throughout troubleshooting and fulfillment.
• Drive continuous improvement by developing standards, playbooks, and knowledge articles; identify and execute process enhancements that improve speed, quality, and user experience.
• Execute Information Technology Infrastructure Library (ITIL) - aligned IT service management in the ticketing system (Incident, Request, Problem, Knowledge), maintaining accurate, audit-ready documentation.
• Support fulfillment workflows (deployments, recoveries) with clear chain of custody and inventory accuracy.
• Communicate clearly with stakeholders—setting expectations, providing status and expected completion times, and confirming outcomes.

Benefits

• comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
• 401(k)
• employee discount
• short term disability
• long term disability
• paid sick leave
• paid national holidays
• paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees