IT Operations Director

Endurance IT Services

15d • Onsite

About The Position

We are seeking an accomplished IT Operations Director on behalf of our client for a Direct Hire, Onsite position located in Glen Allen, VA. This strategic leadership role is critical to driving the efficiency, security, and scalability of enterprise technology operations within a fast-paced, growth-oriented organization. The IT Operations Director will serve as a key executive partner, aligning IT infrastructure and operational processes with core business goals to ensure seamless service delivery, operational resilience, and long-term digital transformation. The ideal candidate will lead system optimization, manage high-impact vendor partnerships, and champion cybersecurity, compliance, and business continuity initiatives. With a focus on innovation, cost-effectiveness, and operational excellence, the IT Operations Director will play a pivotal role in shaping the organization’s technology future and enabling sustainable, scalable growth.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of progressive IT leadership experience, with demonstrated success in managing large-scale, complex IT operations.
• Proven track record in deploying enterprise systems, with strong expertise in CRM platforms—real estate industry experience is a strong advantage.
• Exceptional project management, strategic planning, communication, and negotiation skills with a results-driven mindset.

Responsibilities

• Lead and optimize all facets of enterprise IT operations, including coordination with managed service providers (MSPs) and internal technical teams.
• Develop, implement, and maintain IT policies, standard operating procedures (SOPs), cybersecurity protocols, and technology roadmap plans.
• Assess business requirements, identify operational gaps, and deliver scalable, cost-efficient technology solutions.
• Manage key vendor relationships, lead contract negotiations, and oversee IT budgeting, financial planning, and resource allocation.
• Monitor emerging industry trends and proactively implement risk mitigation strategies, disaster recovery plans, and business continuity measures.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees