Director IT Operations

Vori Health • Nashville, TN

9d • Remote

About The Position

Vori Health is seeking a highly skilled Director of IT Operations to lead and scale our technology operations in support of our mission to provide integrated, whole-person musculoskeletal (MSK) care. This role oversees the performance, reliability, and security of our cloud environments, end-user computing, IT service desk, and device lifecycle management. The Director will also play a key role in supporting the CISO with security certifications (including HIPAA and HITRUST), ongoing security initiatives, and internal and external compliance audits. This is a hands-on leadership role ideal for an operationally-driven , detail-oriented IT leader who thrives in a fast-paced, digital-first healthcare environment.

Requirements

• Bachelor’s degree in Information Technology , Computer Science, or related field—or equivalent experience.
• 10 + years of progressive IT operations experience, including managing cloud environments and IT support functions along with 5 years of leadership experience .
• Strong experience with IT service desk leadership, device provisioning (Mac/Windows), and SaaS administration.
• Experience supporting healthcare privacy and security frameworks (HIPAA ; HITRUST strongly preferred).
• Proven experience gathering and preparing documentation for security and compliance audits.
• Strong knowledge of identity & access management, endpoint management (e.g., Jamf , Intune), and security best practices.
• Excellent communication, stakeholder engagement, and project leadership skills.
• Authorized or able to provide required documents to work in United States or Canada.

Nice To Haves

• Experience in a digital health or telehealth environment.
• Familiarity with HITRUST CSF certification processes.
• Certifications such as ITIL, CISSP, CISM, CompTIA Security+, or HCISPP.
• Experience with scripting/automation for IT operations (e.g., PowerShell, Bash, Python).

Responsibilities

• IT Operations Leadership Lead day-to-day IT operations across cloud infrastructure, IT service desk, and end-user technology.
• Establish operational processes, service-level expectations, and performance metrics to ensure reliable, responsive support.
• Develop and maintain documentation, runbooks, and IT policies to support operational consistency and scalability.
• Oversee IT asset management, including procurement, inventory tracking, and lifecycle planning.
• Cloud Infrastructure & Systems Management Manage Vori Health’s cloud-based environments ( AWS , Azure) in partnership with engineering and security teams.
• Ensure cloud performance, reliability, availability, and cost optimization.
• Oversee configuration management, access controls, and cloud resource provisioning.
• Support disaster recovery/ business continuity planning and periodic testing.
• IT Service Desk & End-User Support Lead the IT service desk team to deliver world-class support for internal employees and clinicians.
• Oversee laptop provisioning, onboarding/offboarding workflows, device deployment, hardware troubleshooting, and end-user training.
• Continuously improve help desk processes, request routing, ticket volume analysis, and automation opportunities.
• Ensure timely resolution of incidents and root-cause analysis for recurring issues.
• Security & Compliance Support Work closely with the CISO to support Vori Health’s security certification and compliance initiatives, including HIPAA and HITRUST readiness and maintenance.
• Participate in risk assessments, vulnerability remediation, policy updates, and security awareness efforts.
• Collect and prepare evidence for internal and external audits, including SOC 2 (if applicable), HIPAA audits, and HITRUST assessments.
• Ensure IT operational controls are implemented, monitored , and documented.
• Vendor & Technology Management Manage IT vendors, SaaS platforms, MSP partners, and hardware providers to ensure strong service delivery and contract performance.
• Evaluate new tools and technologies that enhance IT operations, security, and employee productivity.
• Oversee licensing management, renewals, and cost optimization across IT services.
• Leadership & Collaboration Build, mentor, and lead a high-performing IT operations team.
• Collaborate cross- functionally with Engineering, Product, Clinical Operations, People Ops, and Security teams.
• Communicate operational status, risks, and initiatives to leadership in a clear and actionable manner.
• Champion a culture of reliability, security, continuous improvement, and exceptional internal customer service.
• Supervisory Responsibilities Leading team of support Specialist and cloud engineers , Dev Ops engineers
• Perform other projects and duties as assigned

Benefits

• Competitive Salary: We offer competitive pay based on experience, skillset and the value you bring to the team.
• Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
• Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
• Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
• Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
• Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
• Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
• Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
• Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director