The Director of IT Infrastructure & Operations is a senior leadership role responsible for the strategy, planning, and execution of all core IT infrastructure and operational services at SLC. This role is critical in ensuring the organization's technology platforms—including network, cloud, server, storage, client hardware, and database systems—are reliable, secure, and scalable to successfully meet all business objectives. The Director will lead and mentor the Infrastructure and Operations teams (including Engineering and Database Administration), driving a culture of high performance, continuous improvement, and operational excellence. A key focus is transforming current capabilities, defining clear Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and guiding strategic investments that balance operational demands with SLC's long-term growth and digital transformation goals.