IT Operations Co-Op
About The Position
Founded in 1999, Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, London and Hong Kong. With approximately $42 billion of assets under management and more than 475 employees, Audax is a leading capital partner for middle market companies, operating through three business lines: Audax Private Equity, Audax Private Debt, and Audax Strategic Capital. For more information, visit the Audax Group website www.audaxgroup.com. or follow us on LinkedIn . POSITION SUMMARY: The primary role of the IT Operations Intern is to act as the first point of contact in IT for daily operational tasks. The IT Operations Intern may be asked to assist with identifying root causes, resolve, and monitor all technology support requests in a timely, effective, and personable manner.
Requirements
- Currently enrolled in a BS/BA program
- Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization
- Self-motivated, multi-tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction
- Basic to Intermediate Windows OS, macOS and Apple iOS
- Basic to Intermediate MS Outlook and MS Office 365
- Basic to Intermediate Hardware and Software installation/deployment
Responsibilities
- Answer all service requests in a timely manner, set customer expectations around resolution times, and follow-up to ensure overall customer satisfaction.
- Provide a consistently high-quality customer service experience by upholding established service standards
- Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals
- Perform tasks associated with adds/moves/changes and the relocation of all IT related assets during office/workspace moves
- This position may provide first point of contact for customer-facing support on the following: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony
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What This Job Offers
Career Level
Intern
Number of Employees
251-500 employees
