IT Operations Associate

sweetgreen•Los Angeles, CA

6h•Onsite

About The Position

Sweetgreen is seeking an IT Operations Associate to join their Technology Platform Operations Team. This role focuses on building and operating platform services to ensure corporate, store, and enterprise technology are secure, reliable, and increasingly self-service. The associate will support day-to-day operations of corporate IT systems and assist corporate employees, including Executives, with their IT needs. A critical aspect of this role is contributing to the team's platform transformation, moving from reactive support to automated, AI-powered, and self-service delivery. The position involves working across identity management, corporate device management, store technology support, and operational automation. In-scope systems and platforms include Microsoft Entra ID, Google Workspace, Microsoft Intune, ServiceNow (ITSM & CMDB), Corporate Windows & Mac laptop management, Google Meet / Chrome meeting room devices, and AI agent and automation tooling (Workato, scripting, LLM-based workflows).

Requirements

Experience with Microsoft Entra ID (Identity & Access Management)
Experience with Google Workspace
Experience with Microsoft Intune (Corporate & Store Device Management)
Experience with ServiceNow; IT Service Management ("ITSM") & Configuration Management Database ("CMDB") modules
Experience with Corporate Windows & Mac laptop management
Experience with Google Meet / Chrome meeting room devices
Experience with AI agent and automation tooling (Workato, scripting, LLM-based workflows)
Scripting skills (TypeScript, PowerShell, Bash, Ansible)
Ability to automate manual processes
Ability to build and maintain AI-powered support workflows
Ability to contribute to self-service tooling for common IT requests
Ability to partner with engineering teams to maintain infrastructure as code (IaC) standards for IT and identity services
Ability to support store technology operations, including device provisioning and network connectivity troubleshooting
Ability to contribute to New Retail Opening (NRO) automation workflows for device and network setup
Ability to assist with store health monitoring and proactive issue identification
Ability to document Standard Operating Procedures (SOPs) and maintain Knowledge Base articles
Ability to create and maintain operational runbooks for common support scenarios
Ability to contribute to incident postmortem documentation and learning capture

Responsibilities

Manage and coordinate User Identity & Access management across SaaS applications via Entra ID
Onboard applications into SSO and manage dynamic group rules
Support access reviews and ensure compliance with security policies
Create, develop and implement a schedule for continuous patch management for corporate devices
Conduct tech onboarding sessions for new corporate joiners
Manage corporate hardware lifecycle: provisioning, inventory, and decommissioning
Administer legal holds and documentation retention processes
Automate manual processes wherever possible through scripting (TypeScript, PowerShell, Bash, Ansible) and workflow platforms (Workato)
Build and maintain AI-powered support workflows to reduce ticket volume and improve resolution times
Contribute to self-service tooling for common IT requests (password resets, access provisioning, device setup)
Partner with engineering teams to maintain infrastructure as code (IaC) standards for IT and identity services
Support store technology operations, including device provisioning and network connectivity troubleshooting
Contribute to New Retail Opening (NRO) automation workflows for device and network setup
Assist with store health monitoring and proactive issue identification
Document Standard Operating Procedures (SOPs) and maintain Knowledge Base articles
Create and maintain operational runbooks for common support scenarios
Contribute to incident postmortem documentation and learning capture

Benefits

Highly competitive pay + bonus plan
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
To live the sweetlife and celebrate your passion + purpose
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag