IT Operations Associate IV

Conduent Commercial Solutions, LLC•Sandy, UT

17h•$26 - $27

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The IT Operations Associate IV, Level 1 Windows Administrator, is responsible for supporting Conduent’s Windows-based server infrastructure and participating in Command Center operations. This role includes proactive monitoring, incident response, performance tuning, and basic troubleshooting of virtual and physical Windows servers. The position also supports GCC functions such as hotline coverage, ticket creation, and escalation of major incidents.

Requirements

Minimum 1 year of experience with Windows Server administration.
Experience with VMware virtualization.
General understanding of VM management best practices.
Ability to troubleshoot OS-level issues (disk, resource utilization, network, basic applications).
Respond to automated and manual alerts.
Experience with ticketing systems (e.g., ServiceNow) and incident resolution.
Basic knowledge of monitoring platforms (e.g., SolarWinds).
Must pass a drug test and federal background check.
Strong documentation and communication skills.
Team-oriented with the ability to work with external resources.
Self-guided work ethic and ability to manage tasks independently.
Effective communication in a cross-matrix organizational structure.

Nice To Haves

General knowledge of endpoint protection.
Eagerness to learn new technologies and pursue continuous growth.
Strong deductive reasoning and problem-solving skills.
Basic understanding of Active Directory.
Virtualization certifications.
Windows Server certifications.

Responsibilities

Monitor server utilization including CPU, memory, disk, and network performance.
Perform utilization reviews and support remediation efforts (e.g., clearing temp files, working sets).
Reduce C:\ drive usage and monitor non-root drive utilization.
Escalate issues related to high packet loss or server outages.
Log out disconnected users to reduce server load.
Migrate virtual servers between hosts to resolve over-utilization or degraded performance.
Participate in Major Incident bridges and collaborate with technical/business teams.
Assist Level 2 Technicians with basic diagnostics and health reviews.
Verify VMware Tools status on virtual machines.
Use Microsoft toolkits and OS applications to diagnose and resolve issues.
Troubleshoot basic networking issues (e.g., vNIC, proxy settings).
Reboot or power cycle servers via RDP or VMware tools.
Perform performance tuning tasks.
Provide basic reporting data upon BU request (not for audit purposes).
Support GCC functions including hotline support, monitoring coverage, and issue intake.

Benefits

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

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