IT Operations Associate - Enterprise Applications

Urban Science Applications, Inc.•Detroit, MI

1d•Hybrid

About The Position

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! OVERVIEW AND SUMMARYThe Associate in Enterprise Applications is expected to provide support, with guidance and oversight, in the set-up and maintenance of internal IT applications and services. This role focuses primarily on providing operational support for enterprise business applications with a primary focus on Salesforce (CRM) and HubSpot (CRM/Marketing Automation). This role helps ensure reliable day‑to-day operations, strong user adoption, lead and customer lifecycle data integrity, and ongoing enhancements aligned with Sales, Marketing, and Operations needs. Responsibilities include user support, configuration assistance, reporting, automation, and integration monitoring across CRM and marketing systems. This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidate must be available and willing to work in-person approximately twice per week (currently Wednesday and Thursday. URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

Requirements

Documentation: Ability to create detailed documentation in a standardized format and follow detailed documentation instructions.
Technical Knowledge: Basic knowledge of various technologies required for the specific role (i.e., Windows Server, Active Directory, SQL Server).
Architecture/System Design: Basic knowledge of system/application design and installation capabilities.
Time Management: Ability to prioritize competing demands and manage multiple concurrent tasks.
Verbal Communication: Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
Written Communication: Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.
Analytical Thinking: Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.
Results Oriented: Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
Ethics & Integrity: Ability to behave in a trustworthy & transparent manner.
Teamwork & Cooperation: Ability to work cooperatively with others and be part of a team.
Self-Control: Ability to keep emotions under control and to restrain from negative actions or behaviors.
Information Seeking: Ability to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities.
Initiative: Ability to go above and beyond in order to improve or enhance job results.
Quality Control: Ability to monitor and check work related information and deliverables ensuring high quality and accuracy.
Customer Service: Ability to understand and help/assist both internal and external customers and meet their needs.
Flexibility/Adaptability: Ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives.
Organizational Commitment: Ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization.
Must have a baccalaureate degree in a technical field (computer science, computer engineering, information technology, information systems, etc.) from an accredited U.S. college or university, or equivalent foreign institution.
ITIL Certification required within 90 days of hire.

Nice To Haves

One to three years of related work experience preferred (CRM/Marketing tooling, administration, or business applications support).

Responsibilities

Assist with the set-up, installation and configuration of internal applications and services ensuring continuous functionality and capability for internal use.
Provide day-to-day support for Salesforce and HubSpot users, including troubleshooting, issue resolution, and escalation management as needed.
Participate in CRM and Marketing tooling related projects and enhancements, including testing, UAT coordination, and post-deployment support.
Support and monitor integrations between Salesforce, HubSpot and other business systems, working with internal teams and vendors as needed.
Proactively identify opportunities to improve CRM and Marketing processes, usability, and automation to increase efficiency and data accuracy.
Assist in testing applications and services, using a secured test environment/location, to ensure proper functioning prior to global launch of changes, updates and integrations.
Actively monitor the Service Manager system, assign end-user requests and respond in a timely manner to requests to troubleshoot issues with internal applications and services.
Document processes, procedures and customizations ensuring clarity of instruction for team members use.
Works with manager in completing own annual goal setting and performance review in a timely manner.
Proactively communicates with upper management to provide updates and report issues in a timely manner.
Participate in ad-hoc IT Operations related projects or assignments, as needed.