IT Operations Admin II

Herzing Brand•Brookfield, WI

8d•$26 - $35

About The Position

The IT Operations Admin is responsible for supporting the University’s technology needs and ensuring the maintenance of technology services across network, hardware, software, and desktop systems. This position requires strong troubleshooting, analytical, and diagnostic skills, along with excellent communication and customer service abilities.

Requirements

High School diploma required, an Associate’s degree in an IT related field preferred.
At least 3 years of experience in technology support role required, at least 5 years preferred.
Certifications preferred in A+/Network+ Certification and/or any Microsoft Certified Associate preferred.
Experience working in K-12 or higher education industry preferred.
Must be able to remain in a stationary position 50% of the time.
Must be able to occasionally move around the work location.
Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.
Visually or otherwise identify, observe and assess.
Occasionally move, carry, or lift 25 pounds.
Frequently positions self to maintain computer related equipment which may involve bending, stooping, kneeling, crouching, or crawling.
Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

Associate’s degree in an IT related field preferred.
At least 5 years of experience in technology support role preferred.
Certifications preferred in A+/Network+ Certification and/or any Microsoft Certified Associate preferred.
Experience working in K-12 or higher education industry preferred.

Responsibilities

Campus IT Support Support and assist technology usage for students, faculty, and staff, enhancing the campus's educational environment.
Execute daily, weekly, monthly, and annual maintenance, system upgrades, and security protocols.
Participate in the development and execution of campus IT roadmaps, including projects and ongoing service enhancements.
Ensure smooth operations of all campus networked devices, including computers, printers, copiers, and telephony systems.
Adhere to established processes for managing hardware, software, and systems configurations.
Maintain and track IT hardware, software, and facility equipment inventory.
Provide timely and efficient technical support to students, faculty, and staff through both the IT ticketing system and phone support.
Log, research, and accurately resolve end-user issues, ensuring adherence to Service Level Agreements (SLAs).
Assist users in troubleshooting a wide range of issues, including hardware, software, and network connectivity.