IT Onboarding and Support Specialist

Infotree Global Solutions • Capon Bridge, WV

6h • Onsite

About The Position

Our client is an international organization operating in the life sciences and pharmaceutical sector, focused on improving patient access to innovative and affordable therapies worldwide. The company combines scientific excellence with a strong people-oriented culture, promoting collaboration, continuous development, and high-quality standards across all functions.
The organization is guided by values centered on putting patients first, fostering collaboration, encouraging innovation, and driving operational excellence. These values shape everyday work and support the growth of employees in a dynamic, international environment.

Requirements

• Strong experience with Windows 11, Office 365 Suite, Microsoft Intune, and Autopilot (mandatory)
• Proven experience in IT support, preferably in onboarding and equipment management
• Ability to provide independent on-site IT support and troubleshoot technical issues
• Strong problem-solving skills and ability to manage multiple priorities
• Excellent organizational and time management skills
• Effective written and verbal communication with a customer-focused mindset
• Experience with IT service management tools and support practices

Nice To Haves

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience with multinational or remote onboarding environments
• Fluency in English and Polish
• German or French is a strong advantage

Responsibilities

• Equipment and Order Management: Coordinate the procurement and distribution of laptops and IT equipment for new hires across multiple locations
• Manage vendor relationships and track orders to ensure timely delivery aligned with employee start dates
• Prepare and configure devices, ensuring licenses, policies, and security standards are met
• Manage laptop inventory across vendors and on-site office locations
• Coordinate delivery of mobile devices for employees in Poland and other European countries
• Onboarding, Setup and Offboarding: Maintain and update onboarding tickets with accurate and current status
• Facilitate the onboarding process by setting up user accounts, configuring laptops, and arranging equipment shipments
• Organize and distribute welcome letters and onboarding materials
• Coordinate the retrieval of equipment from offboarded employees
• IT Support and Troubleshooting: Provide second-level technical support, especially during onboarding phases
• Deliver on-site IT support for the Warsaw office, including hardware, software, and network troubleshooting
• Collaborate with remote IT support teams to ensure consistent service delivery
• Resolve equipment-related service requests and user tickets
• Administrative and Coordination Tasks: Regularly update IT systems and asset trackers to maintain accurate records
• Communicate effectively with HR and other departments to align onboarding processes
• Support employee conversion processes (role or contract changes)

Benefits

• This role offers a unique opportunity to join a dynamic, international organization where your work will directly support employees and contribute to a smooth and positive onboarding experience. You will become part of a collaborative, diverse environment that values initiative, continuous learning, and innovation, while giving you exposure to global processes and modern technologies.
• If you enjoy combining technical expertise with people-focused support, thrive in a fast-paced environment, and want to make a real impact from day one — this is your chance to join our client and grow your career in an organization that truly values excellence and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees