IT Office Manager

GFiber•Austin, TX

11d•$136,000 - $169,000

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least April 10th, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. This role is not eligible for immigration sponsorship. At GFiber, our Information Systems and Technology plays a crucial role in enhancing employee productivity and efficiency across all offices. We are dedicated to delivering quality support while fostering a strong business partnership and ensuring seamless project deliverables. Together, we focus on delivering innovative solutions that empower our colleagues and drive the organization forward Role Description We are seeking a highly organized and technically proficient IT Office Infrastructure Manager to oversee the physical and digital backbone of our workplace. In this role, you will be the primary architect and operator of our office technology, ensuring that our local networks, audiovisual systems, and physical security platforms are seamless, secure, and scalable. You aren't just managing hardware; you are creating an environment where technology "just works" for every employee and visitor. From managing a high-density Wi-Fi network to administering our Genetec security suite and AV, you will be the go-to expert for all on-site technical operations.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent practical experience.
10 years in IT support or systems administration, with at least 5 years specifically managing physical office infrastructure (AV, networking, or security systems).
Experience managing at least one high-stakes physical project, such as an office move, a network overhaul, or a large-scale AV integration.
Experience identifying and resolving office technology related issues
Ability to travel up to 30%

Nice To Haves

Certifications: CompTIA Network+ and/or A+, CCNA, or AVIXA CTS.
Proficiency in asset management software and experience managing an annual CAPEX/OPEX budget for hardware
Ability to translate business objectives into clear technical specifications for non-technical stakeholders.
Ability to use written and verbal communication to explain fixes and ideas to technical and non-technical audiences.

Responsibilities

LAN Management: Design, implement, and maintain the Local Area Network (LAN) infrastructure, including cabling, switches, and rack organization.
Wi-Fi Optimization: Monitor and optimize wireless network performance to ensure seamless connectivity across all office zones and high-density areas.
Conference Rooms: Oversee the installation and maintenance of all AV equipment, including microphones, speakers, and integrated camera systems
Managed Print Services: Oversee the fleet of printers and multifunction devices, managing centralized print server configurations.
Physical Security: Serve as the primary administrator for the Genetec platform, managing the full lifecycle of physical access including badge provisioning, door scheduling, and partition management for sensitive areas.
Vendor Management: Source and manage relationships with hardware vendors and low-voltage contractors for office build-outs or renovations.