IT Network Specialist

Fort Sill Apache Companies • Lawton, OK

4d

About The Position

Assists in providing computer/network support relating to software and hardware problems reported by users. Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users. Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient. Install new software applications or hardware on the LAN, coordinating assistance from third parties when necessary. Add and maintain users on the network; assigning access, ensuring security, and maintaining their configurations are within standards. Assist in installation of workstations and printers on the LAN. Maintain documentation of network connections and equipment and maintain IP configurations and document. Troubleshoot network traffic issues and correct. Maintain email systems and all other communication platforms. Assist in gathering bid prices on equipment and supplies as needed. Monitor load balance on servers and make recommendations accordingly. Understand and comply with the casino’s appearance standard. Understand and comply with the casino’s Eye-Hi-Goodbye program. Understands and complies with casino and departmental policies and procedures. Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols. Issues written and oral instructions. Regular attendance is required. Studies and standardizes procedures to improve efficiency of subordinates. Performs other related duties as may be assigned by reporting senior. Promotes outstanding guest relations.

Requirements

• Bachelor’s degree in computer science or information systems or an equivalent amount of technical training, professional certification, and experience
• 2 to 3 years experience in software/hardware network systems installation or configuration.
• Requires the knowledge, skills, and abilities to work with personal computer hardware and various software platforms, AV systems, player tracking card systems, gaming devices, safety equipment, etc.
• Strong customer service orientation required.
• Knowledge in different systems platforms including VMWare, HyperV Microsoft domain structure and Active Directory Services.
• Able to configure and deploy switches, routers, and firewall appliances.
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Strong written and oral communication skills required.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Assists in providing computer/network support relating to software and hardware problems reported by users.
• Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
• Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient.
• Install new software applications or hardware on the LAN, coordinating assistance from third parties when necessary.
• Add and maintain users on the network; assigning access, ensuring security, and maintaining their configurations are within standards.
• Assist in installation of workstations and printers on the LAN.
• Maintain documentation of network connections and equipment and maintain IP configurations and document.
• Troubleshoot network traffic issues and correct.
• Maintain email systems and all other communication platforms.
• Assist in gathering bid prices on equipment and supplies as needed.
• Monitor load balance on servers and make recommendations accordingly.
• Understand and comply with the casino’s appearance standard.
• Understand and comply with the casino’s Eye-Hi-Goodbye program.
• Understands and complies with casino and departmental policies and procedures.
• Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Issues written and oral instructions.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Performs other related duties as may be assigned by reporting senior.
• Promotes outstanding guest relations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level