IT Network Operations Manager

Waymo • San Francisco, NY

20h • Hybrid

About The Position

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Network Operations team is the backbone of Waymo's connectivity, ensuring the operational health of wired, wireless, and fleet networks globally. We are the bridge between reliability and innovation. In this hybrid role, you will report to Head of Networking and IT Infrastructure

Requirements

• Experience & Education: B.S. in Computer Engineering/Electrical Engineering (or equivalent) with 7+ years in network operations/engineering and 2+ years in a management or team lead role.
• Team Building: A proven track record of recruiting, hiring, and building technical teams in a fast-paced environment.
• Operational Excellence: Experience managing and delivering strategic networks with high availability requirements for critical infrastructure.
• Technical Proficiency: Strong knowledge of configuring network devices via CLI (console/SSH) and cloud-hosted portals, with practical experience in BGP peering and complex routing.
• Process Management: Experience creating documentation, runbooks, and configuration management standards.
• Soft Skills: Strong interpersonal and communication skills to effectively engage with both technical engineers and business stakeholders.

Nice To Haves

• Network Automation: Experience with tools like Ansible, Python, or Terraform to streamline operations
• High-Bandwidth Ops: Experience managing high-performance networks supporting large-scale data ingress/egress (e.g., fleet data offloading).
• Ability to travel to domestic and international locations as required for site support or team alignment.

Responsibilities

• Build and Lead: Recruit, hire, mentor, and manage a high-performing Network Operations team, conducting performance reviews and career planning to ensure operational excellence.
• Manage Strategy & Vendors: Own strategic relationships with external connectivity partners, managing contract renewals, SLA enforcement, QBRs, and forecasting for OpEx/CapEx.
• Drive Incident Management: Evolve the Incident Management process from simple ticket ownership to comprehensive post-incident reviews (PIRs) that prevent recurrence.
• Oversee Operational Execution: Serve as the final technical escalation point (Tier 3) for the NOC and oversee the lifecycle of network service requests and delivery.
• Ensure Network Health: Diagnose root causes of network events and audit monitoring dashboards to ensure predictive alerting is functioning correctly.
• Guide Deployment & Automation: Validate new networking projects (MOPs), ensure seamless transition to support, and guide the team’s transition from manual configurations to automated network operations.

Benefits

• Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager