IT Network Operations Center Administrator - Overnight

Randolph Brooks Federal Credit Union•San Antonio, TX

22h•Hybrid

About The Position

Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Network Operations Center Administrator to join their IT Network Operations Center team. This role will have the ability to work a hybrid schedule (remote/onsite) after a period of training, which will take place at the RBFCU Administrative Service Center in Live Oak, Texas. Applicants must reside within the state of Texas and be able to perform work from their home in Texas, requiring a minimum internet connection and a hard-wired connection to a modem, as well as a safe, suitable, and distraction-free home workspace. The NOC administrator's responsibilities include ensuring the timely execution of batch processing, monitoring file transfer processes, providing initial triage for RBFCU monitoring alerts and outage notifications, coordinating repairs, escalating issues, running basic scripts, and performing Service Desk support tasks after hours.

Requirements

Must be willing to work an overnight shift from midnight to 8 am
Must be willing and able to work evenings, weekends and holidays, and be available on-call as needed
High School Diploma or GED
Experience in PC operating system administration and Windows OS
Basic computer networking knowledge, batch monitoring and manipulation
Attention to detail, ability to follow directions and troubleshoot accurate record keeping
Knowledge and experience with troubleshooting issues with circuit vendors
Must have strong verbal and written communication skills and an eye to automate routine tasks
Requires teamwork and dedication to developing strong relationships with coworkers
Good attendance and promptness is pertinent

Nice To Haves

Proficient in EFT (SFTP/FTP), Automic Workload Automation Suite, DNA, HEAT, SolarWinds Orion
Network+, A+, Security+, Project+ or ITIL Foundation
Knowledge of Financial Institution Operations
CompTIA Network+ or CompTIA Security+
ITIL Foundation
Associate’s degree of specific IT certifications

Responsibilities

Ensures timely execution of batch jobs and performs basic level troubleshooting on issues that arise
Monitors the file transfer processes, escalate errors seen, and helps ensure file integrity
Monitors and provides initial triage for RBFCU monitoring alerts and outage notifications with close supervision
Provide basic level support for updating the RBFCU Monitoring systems
Assists in the coordination of repair by providing escalation, and documenting timelines and major updates with an emphasis on customer service and ensures each issue has accurate tracking from problem reporting to resolution
Report and escalate downed circuits to providers for trouble resolution on all RBFCU circuits
Coordinate the dispatch to remote locations or the RBFCU data centers
Provide initial review and triage for all Network and Telecom trouble tickets
Run basic scripts provided from the database team, and other groups. Escalate script failures to the appropriate teams
Perform Service Desk support tasks after hours
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Benefits

401(k) with matching incentives — up to 10 percent
Competitive pay
Medical, vision and dental benefits available to employees and their families from the first day of employment
Tuition reimbursement plans
Life insurance
Pharmacy discount programs
Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
Paid time off
Parental leave
Long-term disability
Basic life insurance
Wellness program
Credit-monitoring service
Employee assistance program
Training and volunteer opportunities