IT Network Control Spc. I

Duke Energy•Charlotte, NC

2d•Hybrid

About The Position

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Job Summary: This role is responsible for monitoring of multiple transport, data, voice, wireless and environmental systems and reacting to alarms and internal and external calls. The associate will work closely with teammates on various activities including facilitation of major incidents, determining resources necessary to perform the work and assigning tasks to appropriate support associates.

Requirements

Associate's degree in Information Technology
In lieu of Associate's degree(s) listed above, High School/GED AND 2 year(s) related work experience
Must have successfully passed CISCO Certified - CCNA exam
If CISCO Certified - CCNA is currently inactive, must be willing to obtain within 6 months

Nice To Haves

Experience with Ciena SAOS, DDNS/IPAM Management and Cisco IOS
Proficient using Microsoft products such as Excel, Word, and Power Point
Understanding of a broad variety of telecommunications technologies including fiber optic transport, data network, microwave networks, 800 MHz radio systems, paging systems, PBX's and others.

Responsibilities

Monitors, reports, and resolves data and transport issues for various services. These services include but are not limited to Synchronous Optical Networking (SONET), Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), Local Area Networks (LAN), Wide Area Networks (WAN), MPLS, SDWAN, ACI, Voice Over IP (VOIP), Land Mobile Radio, Microwave Packet Radio, and a variety of other hardware and software solutions.
Facilitates major incident resolution and coordinates support staff
Communicates event status to interested parties.
Performs equipment testing and vendor support management activities.
Monitors, reports, and resolves problems for data and transport networks.
Coordinates field service technicians to respond to and restore services.
Monitors and responds to all applicable alarms and acts as a central communications center for all telecom issues.

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