IT Mobile/Desktop Support Technician

Altercare Integrated Health Services • North Canton, OH

18h • $19 - $28 • Onsite

About The Position

The IT Mobile/Desktop Support Technician role supports and maintains technology, equipment, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all mobile; laptop; and desktop hardware and equipment while ensuring its optimal performance. Technicians also troubleshoot problem areas in a timely and accurate fashion as well as provide end user training and assistance where required.

Requirements

• Relevant experience in a similar technical role.
• Extensive knowledge of MS desktop operating systems and MS Office applications.
• Experience troubleshooting computer hardware and software systems.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Time management and problem-solving skills.
• Must have the ability to effectively communicate technical issues both internally and externally.
• Ability to work in fast paced team environment.
• Ability to lift standard computer equipment.
• Ability to work on-site in North Canton, Ohio

Nice To Haves

• Relevant IT certifications are a plus. (CompTIA A+/Network+; Microsoft MCSA/MCSE or Azure Role-Based Certifications).
• Bachelor's degree in computer science or related field is also a plus.
• 3-4 years of experience in a similar role.

Responsibilities

• Serve as the first point of contact for technology issues with hardware, software, network, web and mobile device related issues and requests.
• Work with end users to identify and deliver required PC service expectations.
• Provide training and support to end users and staff on computer operation and other issues.
• Install, image, configure, test, maintain, monitor, and troubleshoot end user workstation hardware; networked peripheral devices; printers; mobile devices; and networking hardware products.
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software.
• Automate basic tasks.
• Improve existing workflows.
• Manage ticketing system workload and respond regarding mobile, desktop, and other hardware related problems.
• Maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment.
• If necessary, work with third-party support and PC equipment vendors.
• Performing other duties as assigned.

Benefits

• TSG offers competitive compensation and a wide range of employee benefits, including paid vacation accruals, health insurance, dental, vision, 401(k) with company match, and life insurance.
• PTO Policy: All full-time employees are eligible for paid time off after 90 days with the company; we offer 3 weeks PTO per year subject to accrual. We also offer paid time off for Jury Duty and for Bereavement leave.
• Health Insurance: We offer several health plan options for employees and their eligible dependents. We have an employee wellness program and we also offer an HSA option.
• Dental Insurance: We offer high and low dental plan options. The high plan includes orthodontic coverage.
• Voluntary Insurance Coverage: We offer voluntary Critical Illness Insurance, Hospital Indemnity Insurance, Group Accident Insurance, Life and AD&D Insurance, Disability Insurance, and other benefits. TSG provides Basic Life and AD&D coverage at no charge. We offer group pet insurance as well.
• 401(k) Profit Sharing Plan TSG offers eligible employees a contribution match. We offer Traditional and Roth 401k options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level