E11EVEN - IT Manager

Highgate Hotels•Miami, FL

About The Position

The IT Manager plays a vital leadership role in overseeing all hotel technology operations, ensuring reliable, efficient, and secure performance across hardware, software, and network systems. This position safeguards the property’s digital infrastructure by upholding all IT policies and standards, proactively addressing system needs, and swiftly resolving any technical issues that arise. Through thoughtful coordination and hands‑on expertise, the IT Manager supports a seamless, cutting‑edge technology experience for guests, residents, and team members alike.

Requirements

Bachelor’s degree in a computer‑related field preferred, with a minimum of two (2+) years of experience in Information Technology, telecommunications, hospitality operations, or related IT support roles.
Proven experience administering networks in a Windows Server and workstation environment, preferably supporting 50+ nodes and multiple domains.
Strong technical knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, switches, LAN/WAN, Active Directory, domain controllers, firewalls, and VPNs.
Experience supporting hospitality systems such as PMS, POS, keycard access, PBX, and voicemail platforms.
Excellent written and verbal communication skills, with the ability to read, analyze, and interpret technical documentation, financial reports, and regulatory or legal requirements.
Ability to respond professionally and effectively to inquiries or concerns from guests, regulatory agencies, vendors, and internal stakeholders.
Open weekday availability with flexibility to work weekends as operational needs require.

Nice To Haves

Microsoft and/or Cisco certifications preferred (e.g., MCSA, MCTS, MCITP, MCSE, MCDST or equivalent).
Working knowledge of payment card technology, broadband and Wi‑Fi systems, and basic audio or sound systems.
Proficiency in task and project management, including the use of project management tools.

Responsibilities

Ensure all hotel technology systems are properly installed, maintained, secure, and fully operational to support both guest experience and business operations.
Plan, design, implement, and continuously improve the hotel’s technology infrastructure based on evolving operational needs and brand standards.
Lead system design, upgrades, and integrations, including servers, terminals, networks (LAN/WAN), Wi‑Fi, bandwidth services, low‑voltage lighting, and public‑space music and sound systems.
Recommend and manage technology solutions related to hardware, software, systems architecture, budgets, vendors, and technical staffing.
Oversee the development, implementation, and ongoing operation of all hotel information systems and system interfaces.
Ensure data accuracy, system reliability, cybersecurity, and compliance with legal, regulatory, and payment card requirements.
Develop, maintain, and test disaster recovery and business continuity plans.
Provide end‑user support for hotel hardware and software, including troubleshooting PCs, networks, peripherals, Wi‑Fi, and audio‑visual systems.
Monitor system performance, review equipment malfunction and maintenance reports, assess business impact, and implement corrective actions.
Communicate effectively with internal teams, leadership, vendors, and guests as needed.
Build strong cross‑department relationships, lead and develop team members, and remain open to feedback and coaching.
Manage multiple priorities, schedules, and projects effectively in a fast‑paced hospitality environment.