IT Manager

Paslay Group•Fort Worth, TX

4h•Onsite

About The Position

Paslay Group is the premier, full-service consulting firm providing Executive Program Management for complex capital development programs and enterprise-level business advisory strategies to increase revenue, control costs, improve performance, and ensure long-term success. Founded in 2006 by former industry executives, we bring deep expertise and a proven track record of delivering strategic results. We are seeking an experienced IT Manager to serve as our primary technology leader. This hands-on role combines strategic infrastructure planning with day-to-day technical execution. You will own our IT infrastructure, systems, and operations while collaborating with a Managed Services Provider, internal stakeholders, and end-users. This is not a pure management position. You will balance strategic planning with direct technical support, troubleshooting, system administration, and user training.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent professional experience
Minimum 5+ years of professional experience in IT support, systems administration, helpdesk, or similar technical roles
Proven ability to troubleshoot and resolve complex technical issues independently
Experience managing IT operations in small to mid-size organizations or in roles requiring multiple technical responsibilities
Demonstrated experience managing vendor and service provider relationships
Experience with Active Directory administration and user account management
Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and Microsoft Office Suite (Word, Excel, PowerPoint), including understanding of permissions management and security protocols
Proficiency with Windows operating systems, including installation, configuration, and troubleshooting
Working knowledge of network fundamentals
Familiarity with help desk or IT service management systems and best practices
Understanding of basic cybersecurity principles, data protection, encryption, and compliance requirements
ordinary ambulatory skills to move around the office and visit other locations
able to stand, walk, stoop, kneel, crouch, and manipulate light to medium weights (10-50 pounds)
Good hand-eye coordination, dexterity, and visual acuity are required for keyboard work and reading technical documentation
This position requires on-site presence at our Fort Worth headquarters and may require periodic work outside standard business hours for system maintenance, updates, or emergency support

Responsibilities

Design and implement technical solutions that address IT infrastructure needs and support business objectives
Provide technical support to end-users, troubleshooting hardware, software, network, and connectivity issues
Manage IT infrastructure including servers, networks, operating systems, cloud-based platforms, and applications
Install, configure, and maintain hardware and software across all company devices; perform system imaging and OS deployment
Administer user accounts, permissions, and access controls in Active Directory and Microsoft 365
Configure and support collaboration tools including Microsoft 365 (Teams, SharePoint, OneDrive, Outlook)
Troubleshoot and resolve network connectivity issues including VPN, Wi-Fi, and remote access
Manage IT asset inventory, software licenses, and licensing compliance
Develop and enforce IT policies, security protocols, and disaster recovery procedures
Evaluate emerging technologies and recommend system upgrades and security improvements
Manage vendor and service provider relationships; negotiate contracts and monitor vendor performance
Provide technical guidance and training to staff; create documentation and knowledge base articles
Participate in IT planning and allocate resources to support business objectives