IT Manager

Futaba Corporation Of America•Huntsville, AL

52d

About The Position

The IT Manager is responsible for leading and managing all information technology systems and services across all FCA locations. This includes oversight of the Infor Syteline/CSI ERP platform, OpenText BizManager EDI, Factory Track, LAN/WAN networks, firewalls, Windows servers, cloud services, and cybersecurity operations. The IT Manager ensures that all systems deliver accurate, timely, and secure data to support manufacturing, engineering, and administrative functions throughout the organization.

Requirements

Bachelors degree in Information Technology, Computer Science, Engineering, or a related field from a four-year accredited college or university. (Equivalent experience may be considered.)
46 years of progressively responsible IT management or systems administration experience, or an equivalent combination of education and hands-on experience.
Strong technical expertise with Microsoft Windows Server operating systems, including Active Directory, Group Policy, file/print services, DNS/DHCP, and server administration best practices.
Advanced knowledge of Infor Syteline/CSI ERP, OpenText BizManager EDI, and Seagull Scientific BarTender label printing software is required.
Strong understanding of LAN/WAN networking, including switches, firewalls, VPN technologies, wireless networks, VLANS, and TCP/IP fundamentals.
Experience managing firewalls and network security appliances, preferably Fortinet (FortiGate), Cisco, or equivalent enterprise systems.
Hands-on experience with cloud-based services, such as Microsoft 365, ShareFile, Azure AD, cloud email systems, and cloud backup platforms.
Familiarity with cybersecurity principles and practices, including threat prevention, patch management, endpoint protection, vulnerability mitigation, and security policy enforcement.
Experience with SQL-based environments, including understanding of database structures, queries, backups, and performance considerations (Infor CSI uses SQL Server).
Proficiency with Microsoft Office applications, especially Outlook, Excel, and Word.
Strong analytical, troubleshooting, and problem-solving skills with the ability to support users across multiple locations.
Strong written communication skills, including the ability to create clear reports, technical documentation, procedures, system diagrams, and business correspondence.
Strong verbal communication and interpersonal skills, with the ability to explain technical concepts to non-technical users, lead small group discussions, and present information to management.
Advanced analytical and troubleshooting skills, with the ability to diagnose complex hardware, software, network, and systems issues under time-sensitive conditions.
Strong organizational and prioritization abilities, including managing multiple tasks, projects, deadlines, and competing demands with attention to detail.
Ability to interpret technical documentation, including diagrams, system architecture, electrical/network schematics, technical manuals, and software instructions.
Strong understanding of IT security principles, including risk assessment, threat mitigation, and best practices for protecting systems and data.
Ability to manage and coordinate IT projects, including planning, implementation, testing, user training, and post-deployment support.
Ability to work independently and make sound decisions, including determining when to escalate issues or involve external vendors.
Strong customer-service orientation, with the ability to support users at all skill levels and maintain professionalism during system outages and high-pressure situations.
Ability to define problems, collect relevant data, evaluate options, and implement effective solutions, even when faced with abstract or incomplete information.
Intermediate math proficiency, including the ability to compute rates, ratios, and percentages and interpret charts or graphs as needed.
Ability to maintain confidentiality and handle sensitive information in accordance with company policies.