IT Manager

Ripley Entertainment Inc•Myrtle Beach, SC

18d

About The Position

The IT Manager is responsible for the overall review, implementation, and support of all technical equipment, including but not limited to Point-of-Sale Systems, A/V Systems, Camera/Access Control Systems, End User Systems for the Aquarium and all other facilities in the Myrtle Beach market. This role will report to the General Manager of the market and the Senior Manager of Field IT Operations.

Requirements

3-5 years working in IT support role required
Ability to work nights and weekends as required
Provide On-Call support as required day/night/weekend
Strong attention to detail and a proactive approach to identifying and resolving IT issues
Understand of configuration changes and their up/down stream impacts
Excellent problem-solving and analytical abilities
Attention to detail, data integrity and accuracy
Excellent oral and written communication skills and interpersonal skills
Self-starter and ability to follow and work under general direction
Ability to work independently and in a team setting
Excellent time management skills

Nice To Haves

3-5 years working in IT Management preferred
1-5 years working in Entertainment and/or Hospitality industry preferred

Responsibilities

Identify technical needs of each property and plan for execution
Ability to create and maintain budgets
Create staff schedules to support the operations of the attractions
Manage, Train, and develop onsite subordinate IT team
Perform quality control checks of work completed by subordinates
Comprise weekly status reports for the department to be shared with management team
Maintain proper documentation of all aspects of the department including but not limited to, department statuses, standard operation procedures, and inventory, etc.
Develop scopes of work, oversee and maintain relationships with 3rd party vendors
Facilitate escalation of technical issues to proper stakeholders as required
Ensure that all technical issues are resolved in a timely manner
Maintain a proactive and positive relationship with all departments
Maintain all technical aspects of each attraction and ensure they are “Show Ready”
Planning, executing, and managing IT projects, including upgrades, installations, and migrations, while ensuring minimal disruptions to operations
Prioritize regularly scheduled service activities along with urgent unscheduled support requests with a high level of responsiveness.
Ensure compliance with relevant data protection regulations and IT industry standards
Supervise, manage, and/or respond to help desk request utilizing a ticket system
Configure and deploy end user workstations and POS systems including operation systems and other software as required
Support of applications including but not limited to Microsoft OS 10/11, Microsoft Office 2019 and 365, Adobe etc.
Ability to complete minor hardware repairs to workstations, POS systems, and printers
Troubleshoot POS systems, end user systems, A/V systems and camera systems
Ability to create moves, adds, and changes in Active Directory and DHCP
Ability to troubleshoot basic networking issues
Ability to work with remote support and provide remote support
Ability to cover floor shifts as needed
Other duties as assigned