IT Manager

ASM Global•Detroit, MI

1d•Onsite

About The Position

Legends Global is redefining excellence in live events, venue management, and hospitality. With a global portfolio of 350+ iconic venues and a 360° approach that integrates Partnerships, Premium Experiences, Merchandise, Technology, and Operations, Legends Global delivers world-class results for clients and unforgettable moments for guests. At Huntington Place Detroit — the 16th largest convention center in the United States — that global expertise meets Detroit’s energy, innovation, and resilience. Together, we’re shaping the future of live experiences in the heart of the Motor City. THE ROLE The Information Technology Manager leads the planning, implementation, security, and performance of all technology systems supporting Huntington Place. This role ensures reliable connectivity, cybersecurity readiness, end-user support, and scalable infrastructure to support both daily operations and large-scale live events. The IT Manager is a hands-on leader, strategic problem solver, and trusted partner across departments. Success in this role requires technical depth, operational agility, strong communication, and the ability to perform under pressure in a live-event environment.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent relevant experience.
Minimum of five (5) years of progressively responsible IT experience, including supervisory or lead responsibilities.
Experience with Windows, Microsoft 365, Microsoft Azure, is required
Strong knowledge of enterprise networks, hardware support, cybersecurity, and business software platforms.
Demonstrated ability to lead teams, manage incidents, and solve complex problems in fast-paced environments.
Strong organizational, planning, and time-management skills.
Ability to lift equipment up to 50 lbs and traverse large event spaces as needed.
Excellent written, verbal, and interpersonal communication skills.
Ability to explain technical concepts clearly to non-technical audiences.
Proven ability to collaborate across departments and build inclusive, respectful working relationships.
Customer-focused mindset with strong professional judgment.

Nice To Haves

Experience with VMware, and CLI, preferred.
Experience in venues, hospitality, large facilities, or event-driven environments preferred.
Microsoft certifications strongly preferred.
Security certifications such as CompTIA Security+, CISSP, CISM, GCIH, SSCP, or GSEC preferred.
Experience with event management systems a plus.

Responsibilities

Manage and maintain all network infrastructure, including wired, wireless, and fiber connectivity.
Oversees data centers, CCTV, servers (on-premise, virtual and cloud), storage systems, VOIP system, and backup solutions.
Ensure high availability, performance, and reliability of internet services for events and operations.
Configure, optimize, and maintain operating systems, servers, and enterprise software.
Monitor system performance, network traffic, and application health; troubleshoot and escalate outages as needed.
Administer system backups, disaster recovery, archiving, and risk assessments.
Manage cybersecurity controls including firewalls, endpoint protection, access controls, and security monitoring.
Maintain current knowledge of IT security best practices, compliance standards, and threat mitigation.
Supervise, mentor, and develop IT staff with a focus on growth, accountability, and service excellence.
Manage IT departmental budget; assess needs, forecast costs, and optimize resources.
Develop and implement preventative maintenance programs.
Track hardware and software assets including procurement, lifecycle management, upgrades, and disposal.
Identify and implement technology solutions that improve operational efficiency and staff productivity.
Serve as liaison to third-party vendors; manage contracts and coordinate support services.
Support capital projects with technical expertise and planning.
Participate in procurement processes and prepare leadership briefs and executive reports.
Generate high-level reporting for leadership as required.
Work effectively in an environment with shifting priorities and time-sensitive demands.
Provide leadership during incidents, outages, and emergency response situations.
Be available to work evenings, weekends, holidays, and early mornings as operational needs require.
Other duties as assigned, including special projects.