IT Manager

Cytovale•South San Francisco, CA

About The Position

Cytovale is seeking a hands-on IT Manager to own and execute day-to-day IT operations as the company continues to scale. This role blends technical execution, operational ownership, and systems oversight , and is intentionally structured as a working manager position. At this stage of growth, the IT Manager will personally perform core systems administration and IT operations work while also maintaining visibility into longer-term operational improvements and the IT roadmap. As Cytovale grows, this role is expected to evolve to include people management responsibilities; however, near-term success depends on technical depth, flexibility, and the willingness and ability to meet the day-to-day needs of the organization. This role is ideal for someone who enjoys being in the tools , taking end-to-end ownership, and balancing tactical execution with big-picture thinking.

Requirements

5+ years of experience in IT operations, systems administration, or IT service delivery
Demonstrated success in a hands-on IT role within a growing or resource-constrained environment
Strong working knowledge of:
Identity and access management
Endpoint and device lifecycle management
Cloud and enterprise IT environments (e.g., Microsoft/Azure ecosystems)
Incident, change, and asset management processes
Experience working with IT MSPs and external consultants in a collaborative operating model
Ability to operate independently, prioritize effectively, and take ownership without a large team

Nice To Haves

Experience supporting SOC 2, HIPAA, or other regulated environments
Familiarity with GRC platforms, ticketing systems, and asset management tools
Experience in healthcare, diagnostics, medical devices, or biotech environments

Responsibilities

IT Operations & Systems Administration Personally execute day-to-day IT operations and systems administration activities.
Administer cloud and enterprise IT systems, including identity and access management, endpoint management, and core infrastructure.
Perform employee onboarding and offboarding, access provisioning, and device lifecycle management.
Execute system changes, upgrades, patching, and routine operational maintenance.
Operational Ownership & Service Delivery Translate IT strategy, standards, and policies into practical, executable operational processes.
Own incident, request, and change management workflows to ensure timely resolution and minimal business disruption.
Track and manage IT assets, licenses, and system inventories.
Define, monitor, and improve service levels and operational performance metrics.
MSP & Consultant Collaboration Partner with the Executive Director of SW and Data Systems in coordinating day-to-day activities with Cytovale’s IT MSP and external IT consultants.
Help define priorities, coordinate work, and track completion of MSP- and consultant-led deliverables.
Ensure externally delivered work aligns with Cytovale’s security, compliance, and operational standards.
Review recommendations from external partners and translate them into actionable work plans, executing directly or coordinating execution as appropriate.
Policy Enforcement & Compliance Enablement Implement and enforce IT policies, standards, and operating procedures.
Ensure access control, asset lifecycle management, and operational practices align with security and compliance expectations (e.g., SOC 2, HIPAA, FDA-adjacent environments).
Support audits and compliance activities by maintaining operational readiness, documentation, and objective evidence.
Continuous Improvement & Future Scaling Identify operational gaps and implement pragmatic improvements to tools, processes, and documentation.
Build and maintain runbooks, standard operating procedures, and a practical knowledge base.
Contribute to planning for future IT staffing and role evolution as the organization scales.