IT Manager

ECS4KIDS • Jacksonville, FL

3h

About The Position

JOIN THE ECS4Kids TEAM
At ECS4Kids (formerly Episcopal Children’s Services), we honor young children’s immense potential by helping them enter school ready to learn. We cultivate lifelong learners by immersing children in enriching guided experiences and discovery-oriented approaches. Through programs like Voluntary Prekindergarten (VPK), Head Start, School Readiness, Child Care Resource & Referral (CCRR), and more, our dedicated professionals work with families and caregivers throughout Florida to promote children’s well-being. These enable us to strengthen key areas including motor development, cognitive development, social and emotional development, language and communication skills, and problem-solving skills.
Partner with us to help empower communities to rise above generational poverty with comprehensive early childhood education and holistic family support. We have career opportunities available in several counties throughout Northeast and Central Florida.
ECS4Kids offers a competitive benefit package which includes:
Medical, dental and vision insurance
403(b) plan with 5% employer match
Employee Assistance Program (EAP)
Long-term & short-term disability insurance
Employer-paid life insurance
Paid holidays
Generous paid time off
Career development
Qualifying employer for Public Service Loan Forgiveness Program
GENERAL DESCRIPTION:
Primary responsibility is to provide support of computers and related technologies, including wireless devices, copiers, printers, monitors, networking equipment, multiple operating systems, hardware troubleshooting, and software installation and configuration. Assist with research of new vendors and providers as well as their implementation. Directly supervises the IT Coordinator.

Requirements

• Associates degree in a related area
• Bachelor’s degree preferred
• Applicable Certifications preferred
• Five years related experience
• Functional knowledge of Microsoft operating systems and office applications
• Ability to troubleshoot network connectivity issues
• Ability to troubleshoot hardware and software issues
• Ability to maintain confidential information.
• Ability to multi-task, prioritize and work in fast-paced environment
• Ability to effectively present information and respond to questions from groups and individuals
• Attention to details and follow through
• Valid driver’s license and proof of automobile coverage
• Satisfactory Driving Record (as outlined in Vehicle Driving Policy)
• Certificates of acknowledgement required: Conflict of Interest, Code of Ethics, Confidentiality agreements, IT Systems and Security, Anti-Fraud, HR Employee Acknowledgement Form.
• Acceptable eyesight (with or without correction)
• Acceptable hearing (with or without correction)
• Ability to communicate both orally and in writing
• Ability to lift up to 50 lbs.

Nice To Haves

• Bachelor’s degree preferred
• Applicable Certifications preferred

Responsibilities

• Oversee and manage the IT Coordinator.
• Provides support for advanced issue(s) to end users over the phone, email, or ticketing system.
• Handle escalated tickets from the IT Coordinator and IT Specialists.
• Provide advanced troubleshooting and diagnosis of computer hardware, software, networking, and network devices.
• Installs, configures, and upgrades to computer hardware, operating systems and software
• Verify with the end-user that the issue(s) have been resolved and update the ticketing system with resolution specifics, or escalate issue(s) to next support level when necessary
• Assist with server support and maintenance
• Assist with the management, creation, permissions, and monitoring of user accounts in local and cloud systems.
• Record events and problems with resolutions in appropriate tracking logs
• Communicate with partners and vendors to ensure compliance with SLA’s, security, and issue resolution.
• Assist with inventory tracking, hardware management, and distribution
• Troubleshooting and cleaning of printers, faxes, copiers, and other office technology equipment when necessary
• Assist with opening and / or relocation of satellite offices/centers
• Conduct hardware, software and security awareness training
• Assume other responsibilities and perform special functions as may be assigned by management

Benefits

• Medical, dental and vision insurance
• 403(b) plan with 5% employer match
• Employee Assistance Program (EAP)
• Long-term & short-term disability insurance
• Employer-paid life insurance
• Paid holidays
• Generous paid time off
• Career development
• Qualifying employer for Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree