IT Manager

Coker Tire Company•Chattanooga, TN

1d•Onsite

About The Position

The IT Manager will serve as the in-house IT resource, working with all departments on outstanding IT issues and directly with the Managed Service Provider (MSP) for resolution. This role is responsible for new hire set-up, management of in-house hardware, vendor relationships, and collaborating with the current MSP on system upgrades.

Requirements

Excellent problem-solving skills; able to offer multiple solutions to technical and operational problems and challenges
Excellent interpersonal and written communication skills; Comfortable engaging with employees in a professional and helpful manner
Must be resourceful, able to adapt to new situations, and to work in a fast-paced, rapidly changing environment
Desire to increase knowledge and learn new skills and technologies quickly and efficiently
Consistently seeking to improve efficiency and quality of technical operations
Bachelor’s degree in IT studies
Minimum of 5 years of related experience and/or training
Strong knowledge base of operating systems
Detail-oriented, multi-tasking, self-directed, with ability to prioritize tasks
Experience managing IT systems in small to medium size organizations

Responsibilities

Manage operating systems and vendor relationships for Coker Tire’s ERP system (Epicor P21), phone system (Zultys), and reporting software (WebQuery)
Serve as the subject matter expert for Coker Tire’s ERP system, learning all aspects of Epicor P21 and working with all departments on system set-up and operating procedures
Provide tier 1–2 end-user support for on-site hardware
Track and manage IT support tickets and user issues ensuring timely resolution
Maintain and enforce cybersecurity policies, procedures, and best practices
Work with MSP on endpoint protection, MFA, backups, and disaster recovery coordination
Ensure compliance with applicable data security standards (PCI, etc., if relevant)
Conduct periodic risk assessments and user security awareness efforts
Develop and maintain IT documentation, system configurations, and SOPs
Run continuous improvement projects related to operating systems, including developing project outlines, managing resources and vendors, and ensuring project goals are achieved and sustained
Work as a liaison between Coker management and the current Managed Service Provider, serving as the point of contact for all IT related issues and establishing best practices with MSP and management
Work with MSP on workstation set-up and the on-boarding process (as it is related to IT) for all new associates
Work with Coker Tire’s approved network of vendors to replace aging or non-operational on-site hardware including computers, printers, desk phones, etc.
Serve as point of contact for Coker Tire’s IT vendors and work with each vendor on service and pricing issues (EPB, Signal Voice and Data, AT&T, etc.)
Provide off-hours support as needed
Perform all tasks assigned by management