IT Manager

Digible•Englewood, CO

7d•$120,000 - $140,000•Hybrid

About The Position

Digible is seeking a proactive, hands-on IT Manager to lead our internal technology function and support a growing hybrid workforce. The role will take ownership of day-to-day IT operations, system administration, security hygiene, vendor management, and strategic technology planning. You will ensure Digible’s systems are secure, scalable, cost-effective, and resilient — supporting both our Denver office and our distributed workforce. This role is not just support-oriented; it is responsible for defining our internal IT strategy, reducing system redundancy, and ensuring our technology stack delivers connectivity and keeps pace with our rapid growth. You’ll serve as the primary point of contact for all employee technology needs, delivering a thoughtful, high-touch experience that reflects Digible’s employee-first mindset. Your work will not only resolve issues, it will delight our teams and remove friction from their day-to-day. At the same time, you will shape the IT roadmap that enables Digible to scale efficiently and intelligently. You’ll love this job if you are: A Systems Thinker: You see beyond day-to-day tickets to the long-term architecture needed for scale, reliability, and cost efficiency. A Strategic Executor: You can translate high-level technology goals into practical roadmaps, processes, and tools that simply work. An Outcome-Driven Operator: You enjoy diagnosing issues quickly, eliminating friction, and delivering measurable improvements in employee productivity. A Service-Oriented Partner: You take pride in supporting employees, helping them stay productive, and providing calm, effective solutions. A Process Architect: You build scalable provisioning, access control, security, and compliance workflows that strengthen operational continuity. A Connector & Collaborator: You work closely with Operations, Product, and Engineering to ensure our systems and infrastructure support business growth. A Proactive Problem-Solver: You anticipate issues before they occur and design solutions that improve stability, redundancy, and uptime. A Cost-Conscious Technologist: You balance performance, scalability, and total cost of ownership — always seeking consolidation, efficiency, and ROI.

Requirements

8+ years of hands-on IT experience supporting hybrid or distributed teams in a scaling environment.
Strong experience with Google Workspace administration, MDM platforms, VPN technologies, and common SaaS tools (Slack, Zoom, Notion, etc.).
Demonstrated ability to independently manage helpdesk, onboarding/offboarding, hardware provisioning, and IT operations.
Strong troubleshooting instincts, high technical literacy, and comfort navigating ambiguous or rapidly changing environments.
High EQ and excellent communication skills — you build trust quickly and support employees with patience and clarity.
Experience managing small office networks, A/V systems, and on-site hardware.
Experience coordinating and managing outsourced IT vendors and staff.
A bias for action, ownership, and reliability.
Exceptional communication skills with the ability to simplify complexity for both technical and non-technical audiences.
A continuous improvement mindset with a strong bias toward systems thinking and process innovation.

Responsibilities

Employee Support & Operations Support employees across hardware, software, account access, basic networking, and system troubleshooting.
Provide coverage for the Denver office during working hours, including A/V support, conference rooms, and basic on-site network troubleshooting.
Maintain clear SLAs, communication standards, and support mechanisms to ensure a high-quality employee experience.
Deliver “white-glove” onboarding and offboarding, including device setup, permissioning, and access configuration.
Technology Systems & Administration Own administration and configuration of core systems including Google Workspace, Slack, Notion, Zoom, MDM tools (e.g., Kandji or Mosyle), VPN solutions, and SSO/permissioning layers.
Ensure systems are secure, resilient, and regularly maintained, including updates, patches, and configuration improvements.
Lead adoption and rollout of new tools, systems, and software changes with clear documentation and communication.
Ensure systems are properly governed, with clear permissioning, lifecycle management, and utilization visibility.
Asset & Hardware Management Manage the full lifecycle of employee hardware: provisioning, shipping, tracking, ongoing maintenance, and reclamation during offboarding.
Maintain our asset inventory system with accuracy and accountability across a distributed workforce.
Oversee on-site hardware: networking equipment, Wi-Fi, printers, A/V systems, office security equipment (door access, video etc…)
Vendor & Partner Management Manage and optimize the relationship with Digible’s outsourced IT partners, leveraging them for after-hours coverage, skill gaps, and escalations.
Oversee all IT-related vendor relationships, including networking providers, SaaS platforms, and security consultants.
Evaluate opportunities to reduce or consolidate general software spend and improve system governance without sacrificing reliability.
IT Strategy, Redundancy, and Scalability Develop and execute Digible’s IT strategy aligned with company growth, hybrid operations, and global expansion.
Identify opportunities to scale infrastructure in advance of hiring and organizational growth.
Ensure redundancy, connectivity, and risk mitigation across systems (e.g., backup processes, device management, SSO adoption, network reliability).
Recommend future-state solutions that improve efficiency, reliability, cost management, and security.
Security & Compliance Partner with external advisors and internal stakeholders to maintain lightweight infosec and compliance processes.
Support companywide security hygiene, including device compliance, MDM enforcement, permission audits, and basic security incident response.
Contribute to policy development and documentation for secure, scalable operations.
Across all responsibilities, you will focus on improving platform stability, preparing systems for scale, and maximizing employee productivity and uptime.