IT Manager

Deepgram

18d

About The Position

We’re looking for an experienced and proactive IT Manager to own and evolve our company’s IT ecosystem as we scale. You’ll design and implement systems that make it easy, and secure, for our teammates to onboard and work efficiently from anywhere. From managing devices and access to supporting SOC 2 compliance and workspace AV setup, you’ll be the go-to person for all things IT. This role blends strategic thinking with hands-on execution. You’ll move us from ad hoc solutions to a scalable, secure, and well-documented IT environment that supports growth, efficiency, and accelerates every employee. This person should be comfortable with occasional travel should we need IT support in any physical locations.

Requirements

8+ years of experience in IT administration, systems management, or a similar role, ideally in a fast-growing or remote-first company.
Deep knowledge of SaaS tools, identity management systems, and MDM solutions (e.g., Kandji, Jamf, Intune).
Hands-on experience managing Google Workspace, Slack, Zoom, and other core collaboration platforms.
Familiarity with SOC 2 and similar compliance frameworks.
Experience managing vendors, contracts, and IT budgets.
Strong communication skills and a service-oriented mindset—you love making tech simple and reliable for others.
Organized, proactive, and able to balance immediate support needs with long-term scalability.

Nice To Haves

Experience in a growth-stage startup

Responsibilities

Streamline IT Systems: Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security.
Password & Access Management: Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
Device Lifecycle Management: Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
IT Support: Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption.
Onboarding & Offboarding: Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely.
Office & Workspace IT: Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools.
Network Oversight: Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees.
Security & Compliance: Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company.
Data Protection: Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs.
Vendor & License Management: Manage relationships with IT vendors, software renewals, and licensing compliance.
Budgeting & Planning: Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions.
Documentation & Training: Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues.
Scalability & Automation: Build systems and workflows that grow with the company, automating wherever possible to minimize manual work.
Cross-Functional Collaboration: Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.