IT Manager

Kiddom • San Francisco, CA

2d • $130,000 - $190,000

About The Position

Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.

Kiddom is looking for their first IT Manager to lead and scale our internal technology environment as our team continues to grow. This role will be responsible for IT across the company - managing vendors, resolving support tickets, troubleshooting complex technical issues, and ensuring a smooth onboarding and off-boarding of employees. This role will be accountable for results across IT — setting standards, guiding vendors, improving workflows, and stepping in directly when issues require deeper technical expertise or faster resolution. You’ll work closely with People Operations, Business Systems, and Engineering to support both day-to-day needs and long-term growth.

Requirements

• Ideal experience working at growth companies scaling IT from 200 hundred to over one thousand employees.
• Functional expertise working with various business systems: implementation, configuration, administration.
• SSO expertise: Advanced knowledge of SAML, SCIM, and OIDC protocols. You should be comfortable configuring complex app integrations
• A problem solver with a “no task is too small” attitude combined with ability to troubleshoot enterprise level network or system outages
• Strong familiarity with cloud-based productivity tools and modern SaaS environments
• Experience managing employee onboarding/offboarding, device management, and hardware audits

Nice To Haves

• Working knowledge of key security and privacy compliance frameworks

Responsibilities

• Oversee the systems and processes that support employees throughout their time at Kiddom, from first-day setup through offboarding
• Troubleshoot complex hardware and software issues across Apple (macOS) devices and environments
• Demonstrate deep expertise in Google Workspace Admin, including advanced configuration and management
• Evaluate and improve our Mobile Device Management (Kandji) strategy, with a critical focus on scalability and best practices
• Conduct a comprehensive review of our security posture and align systems with industry best practices and common compliance frameworks (e.g., SOC 2, privacy requirements)
• Partner with cross-functional members to resolve complex technical issues and day-to-day support requests quickly and efficiently
• Serve as a trusted IT partner to employees and leaders, explaining technical decisions in clear, approachable ways
• Set expectations and standards for how IT support is delivered across the company
• Continuously refine processes, documentation, and tooling to reduce friction and prevent repeat problems and provide meaningful technical contribution
• Manage relationships with external IT providers, ensuring quality, responsiveness, and cost efficiency
• Own the internal IT toolset, including identity management, single sign-on, endpoint management, and automation platforms
• Oversee purchasing, tracking, refresh cycles, and retirement of company-owned devices and equipment
• Work closely with Engineering to ensure IT practices support compliance and risk management goals
• Implement safeguards that protect the company while minimizing unnecessary friction for employees
• Maintain clear records and evidence for IT-related controls and procedures
• Apply lessons from fast-growing organizations to design IT systems that won’t break at scale
• Anticipate future needs as the company grows in size, geography, and complexity
• Use judgment to decide when structure is necessary and when flexibility better serves the business
• Explore how automation and emerging technologies (including AI-powered support tools) can improve efficiency and user experience

Benefits

• Competitive salary
• Meaningful equity
• Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
• 10 paid sick days per year (pro rated depending on start date)
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
• Commuter and FSA plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed