IT Manager

Betco Corporation•Bowling Green, OH

About The Position

This role leads infrastructure and support for a small, hands-on IT team. The IT Manager owns system reliability, cybersecurity, and the overall user experience. This person works closely with the CIO and business leaders to ensure IT supports company goals around growth, cost efficiency, customer experience, and digital capabilities. This is a hands-on leadership role. The IT Manager is expected to solve problems directly, prioritize work across competing demands, and keep the team focused on what matters most. Success in this role requires strong ownership, sound judgment, and a commitment to delivering a high-quality user experience. This person must be proactive, responsive, and focused on solving problems quickly and effectively.

Requirements

Team, Culture, and User Experience
Build a team that is obsessed with users and service quality
Develop team members through coaching, feedback, and clear expectations
Create a proactive, accountable, and solutions-first mindset
Set a high bar for responsiveness, ownership, and follow-through
Continuously improve the end-to-end user experience across all IT touchpoints
Strategic Alignment
Translate business needs into practical infrastructure and system improvements
Develop and execute a simple, clear infrastructure roadmap
Balance reliability, cost, and scalability in all decisions
Eliminate unnecessary complexity and standardize where possible
Prioritize work across support, projects, and improvements
Cybersecurity and Risk
Build a culture focused on reducing risk every day
Own vulnerability management, patching, access control, and monitoring
Ensure incident response processes are clear and tested
Own disaster recovery readiness, including backup integrity and recovery testing
Stay ahead of threats through continuous improvement and awareness
Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent practical experience)
7+ years in IT with hands-on infrastructure experience
3+ years leading a team in a small or mid-sized environment
Experience balancing support, projects, and improvement work
Strong understanding of networking, cloud, systems, and security
Core Infrastructure
Strong understanding of networking, firewalls, and connectivity (LAN, WAN, VPN)
Experience managing servers, virtualization, and core infrastructure services
Ability to troubleshoot issues across network, server, and endpoint layers
Cloud and Identity
Experience with AWS or Azure environments
Managing identity, access, and single sign-on
Understanding of hybrid environments (on-prem and cloud)
End User Computing
Managing endpoints, device lifecycle, and patching
Experience with Microsoft O365, Teams, and collaboration tools
Focus on delivering a simple and reliable user experience
Monitoring and Reliability
Experience with system monitoring, alerting, and incident response
Ability to identify root causes and prevent recurring issues
Understanding of uptime, performance, and capacity planning
Cybersecurity and Disaster Recovery
Practical experience with vulnerability management, patching, and endpoint protection
Understanding of access control, MFA, and least privilege principles
Experience with backup solutions and disaster recovery planning
Ability to design and test recovery processes
Familiarity with security frameworks and risk-based decision making
Automation and Efficiency
Experience automating routine IT tasks and workflows
Ability to identify manual processes and simplify or eliminate them
Familiarity with scripting or automation tools (PowerShell or similar)
Project and Change Execution
Ability to scope and deliver infrastructure projects
Experience managing change without disrupting the business
Strong documentation and process discipline

Nice To Haves

Experience in a manufacturing or operational environment preferred

Responsibilities

Lead day-to-day IT operations including help desk, network, servers, cloud, and security
Ensure fast, reliable support with clear service levels and accountability
Own system uptime, performance, and incident response
Establish monitoring and alerting for early issue detection and resolution
Manage vendors and ensure value from external partners
Lead infrastructure projects from planning through execution
Maintain and improve disaster recovery and backup processes
Develop and maintain simple, effective IT processes and documentation
Identify opportunities to automate repetitive work and reduce manual effort
Support AI and digital initiatives by ensuring systems, data access, and security are aligned
Manage IT assets and lifecycle planning
Support budgeting, cost control, and vendor spend optimization
Communicate clearly with stakeholders during issues, changes, and projects