IT Manager

Careers•San Antonio, TX

8d•Onsite

About The Position

As the IT Manager at Darkhive, you will play a critical role in shaping our technology infrastructure. You will be responsible for overseeing and managing our IT operations, ensuring that all systems and technologies support our mission effectively, and provide user support. This role is responsible for strategic planning, implementation, and ongoing management of our IT infrastructure, cybersecurity compliance, service delivery, and asset management. You will be an advocate for the technology needs of all departments, providing support for both hardware and software solutions, and optimizing our technology stack.

Requirements

Bachelor's degree in Information Technology, Computer Science, Cybersecurity or a related field.
5+ years of experience in IT management across multiple entities
5+ years of network architecture and system administration
Knowledge of Window, iOS, and Linux operating systems
Familiarity with management tools; ex Jira
Strong knowledge of IT infrastructure, cloud services, and cybersecurity best practices.
Collaborate effectively with cross-functional departments.
Proven ability to implement and manage technology projects from start to finish.
Excellent IT problem-solving abilities and strong communication skills.
ITIL4 and CompTIA Security+ certifications
U.S. Citizenship; ability to obtain and maintain a security clearance

Nice To Haves

Experience in the robotics or defense industry.
Experience managing IT teams
Familiarity with project management tools and methodologies.
Additional IT certifications such as CISSP, CISM
Understanding of FAR/DFARS
Understanding of CMMC and CUI compliance
U.S. Military Veteran

Responsibilities

Manage the design, deployment, and maintenance of LAN, WAN, SD-WAN, VPN, and wireless networks across all facilities
Oversee firewall management, intrusion detection/prevention systems (IDS/IPS), DNS, DHCP, and network monitoring platforms.
Plan and execute network capacity upgrades, redundancy improvements, and disaster recovery connectivity.
Collaborate with all company departments for seamless on and off-boarding.
Oversee IT service desk functions, ensure timely resolution of incidents, request, and escalations
Establish and continuously improve ITIL-aligned service management processes including incident, problem, change, and request management.
Develop self-service resources, knowledge base articles, and end-user training programs to reduce ticket volume and improve user satisfaction.
Track and report on key service desk metrics (first-call resolution, mean time to resolve, customer satisfaction scores) to drive continuous improvement.
Design and enforce a comprehensive IT asset management program covering the full lifecycle: procurement, deployment, tracking, maintenance, and disposal.
Maintain an accurate and auditable Configuration Management Database (CMDB) of all hardware, software, and licensing
Coordinate hardware refresh cycles, warranty management, and secure disposal/sanitization of retired assets in accordance with NIST SP 800-88 guidelines.
Reconcile software licenses enterprise-wide to maintain compliance and optimize costs.
Proactively collaborate with outsourced cybersecurity service
Participate in discussions and implement cybersecurity posture in compliance with CMMC and CUI requirements.