IT Manager

Pluckers Wing Bar • Austin, TX

20h • $95,000 - $115,000 • Onsite

About The Position

Pluckers Wing Bar is hiring an IT Manager to run our IT department. Not help run it. Run it. About the Role This is not a technical role with a management title. This is a management role that requires technical fluency. You need to understand infrastructure well enough to evaluate recommendations, approve changes, and make informed decisions — but your job is to run the department, not administer the servers. If you want the meetings, the vendor calls, the 1-on-1s, the leadership presentations, and the cross-department coordination, this is your role. If you want to stay hands-on-keyboard, this is not. This role has a clear trajectory. If you are looking for a place where you can own IT operations for a growing company and build something you are proud of, we want to talk. We are a 30+ location restaurant company based in Austin, TX, and we have built an IT team that supports infrastructure, security, POS systems, networking, and a growing technology stack. What we need now is someone who can own the operational side of the department — the vendors, the budgets, the projects, the people, the planning, and the paperwork. The person in this role will manage a small team that includes a Systems Administrator, IT Support Specialists, and a Helpdesk Lead. You will report to the IT Director, but the expectation is that you operate independently and take full ownership of day-to-day IT operations. You are operationally disciplined. You follow through. You document. You do not let things slip. You are direct and decisive — you push back when something does not serve the organization, and you do it professionally. You can earn the trust of a team quickly and operate independently within 90 days. You want the administrative side of IT — the meetings, the paperwork, the vendor calls, the planning — not just the technical work.

Requirements

• 6–10 years of progressive IT experience with at least 2 years managing people.
• Demonstrated experience with vendor management, IT budgets, and procurement.
• Multi-location or distributed environment experience required — restaurant, retail, or hospitality strongly preferred.
• Strong working knowledge of Microsoft 365 and the broader Microsoft ecosystem.
• Familiarity with enterprise networking, endpoint management, security frameworks, and backup/DR strategy.
• Comfortable presenting to executive leadership and ownership.

Responsibilities

• Day-to-day operation of the IT department across 30+ restaurant locations and a corporate office.
• IT project portfolio, timelines, resource allocation, and status reporting.
• All IT vendor relationships — contracts, renewals, service levels, and performance evaluation.
• Hardware and software procurement, licensing, and inventory.
• IT operating budget, forecasting, and administrative functions (POs, invoices, asset tracking, compliance documentation).
• Technology planning for new restaurant openings.
• Team management including 1-on-1s, performance reviews, goal setting, and professional development.
• Security posture oversight in coordination with the Systems Administrator and managed security provider.
• Reports and presentations for executive leadership and ownership.

Benefits

• Our health insurance is among the best in the industry and we cover 100% of health, dental, and vision.
• 15 paid days off each year + paid holidays.
• Paid parental leave for qualifying employees.
• Free meals at Pluckers.
• Discount programs for theme parks, concerts, and more.
• Support for certifications and professional development.
• Annual company outings and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees