IT Manager of Development and Applications

ARC THRIFT STORES•Lakewood, CO

1d•$100,000 - $130,000

About The Position

The Manager of Development and Applications is a hands-on technical leader responsible for the design, development, integration, and support of the organization’s application portfolio. This includes custom-built (home-grown) applications and third-party SaaS platforms that support administrative, programmatic, and retail operations. Working within a not-for-profit environment, this role ensures applications are reliable, secure, user-centered, and aligned with the organization’s mission, operational needs, and retail activities.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
5+ years of progressive experience in application development, support, or systems analysis
2+ years of experience in a leadership or senior technical role
Strong hands-on experience with application development and support in both custom and SaaS environments
Experience supporting retail systems, including POS, inventory, pricing, promotions, and payment processing
Proficiency with modern development languages, frameworks, APIs, and integration tools
Experience with databases, reporting tools, and data integrations
Solid understanding of application security, access control, and data protection
Ability to communicate technical concepts clearly to non-technical stakeholders
Demonstrated commitment to user-centered design and continuous improvement

Nice To Haves

Experience in a not-for-profit, retail, or multi-site environment preferred
Relevant certifications preferred but not required, such as:
Cloud platform certifications (AWS, Azure, Google Cloud)
SaaS platform or POS system certifications
Agile, Scrum, or project management certifications

Responsibilities

Lead the development, maintenance, and support of custom applications used across the organization, including those supporting retail, distribution/warehouse and call center operations
Oversee the implementation, configuration, integration, and ongoing management of custom built and SaaS applications such as POS, inventory, pricing, e-commerce, CRM, ERP, and reporting tools
Serve as a hands-on technical resource, contributing to application design, coding, configuration, integrations, testing, and troubleshooting as needed
Design and manage application integrations between home-grown systems, SaaS platforms, payment processors, and data/reporting tools
Assist in partnering with retail, programs, finance, and operations teams to gather requirements and translate business needs into effective technical solutions
Ensure application reliability, performance, scalability, and security, including access controls, data integrity, and compliance considerations
Manage application lifecycle activities, including upgrades, enhancements, documentation, and decommissioning
Establish and enforce development standards, change management processes, and best practices appropriate for a small, agile team
Assist in overseeing vendor relationships related to SaaS platforms, development tools, and application support services
Support data quality, reporting, and analytics needs across retail and organizational systems
Participate in after-hours support and release activities as required
Projects as assigned by the IT Manager/Director/VP
Lead and mentor a small development and applications team, including developers, analysts, or administrators
Provide technical guidance, code review, and support for professional growth
Prioritize work and allocate resources in a lean, mission-driven environment
Foster a collaborative, inclusive, and user-focused team culture