IT Manager – HR/Financial Application Support - Hybrid Chicago Loop

NORC at the University of Chicago • Chicago, IL

23h • $129,000 - $185,000 • Hybrid

About The Position

NORC at the University of Chicago is a research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. The IT Department at NORC seeks a Manager of IT to be responsible for the reliability, maintenance, support, and continuous operation of NORC’s Administrative Systems. This position is based in our Chicago Loop office with a hybrid arrangement (i.e., part remote, part in-office). NORC's Information Technology program provides technology services to our staff and clients. Given the critical role technology plays in our day-to-day lives, we are committed to providing professional, high-quality solutions in order to further our collective goal of advancing social science research.

Requirements

• Bachelor's Degree in Information Technology or related field or equivalent experience.
• At least 5 years’ experience in managing third-party financial applications, including cost accounting, timekeeping, HRIS, and budgeting.
• At least 3 years in a management or leadership capacity.
• Previous expertise in SQL queries, data extractions, report writing, and maintaining system interfaces (ETL).
• Good understanding of systems development lifecycle, technical components involved and ability to understand and support new changes in their applications.
• Experience managing and mentoring staff.
• Strong analytical skills as well as strong communication skills.
• Desire to work in a team environment.
• Detail oriented, organized, and able to juggle multiple tasks/projects with minimum of supervision.
• Ability to work evenings to weekend when needed.
• Ability to work independently, ability to display wide creativity, and appropriate delegation skills.
• Qualified applicants must be eligible to work in the U.S.

Nice To Haves

• Experience with Deltek Costpoint, ADP Enterprise, Cognos, or IBM TM1 preferred.

Responsibilities

• Manage day-to-day operations for NORC’s Administrative Systems applications.
• Provide technical leadership to staff and leverage the technical expertise of other senior members of the department.
• Manage resource allocation, personnel management, technical guidance and mentorship, conflict resolution, and communication with IT management.
• Proactively hire and train new staff based on projected staffing demands and financial needs.
• Act as a liaison between IT management and administrative departments such as Accounting, Finance, and NORC People.
• Work cross-functionally to identify and proactively remediate problems by prioritizing the changes to benefit stakeholders.
• Actively participate in critical incidents - facilitate meetings to resolve issues, discuss monthly service reports and escalate challenges.
• Develop processes and procedures within functional area of responsibility and ensure compliance with larger departmental policies.
• Maintain stability and quality of administrative systems by ensuring operational standards and processes are followed, support plans are organized, relevant and readily available for use.
• Promote standardization and automation.

Benefits

• Generously subsidized health insurance, effective on the first day of employment
• Dental and vision insurance
• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
• Group life insurance, long-term and short-term disability insurance
• Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees