IT Maintenance Technician - Associate
Plateau Software Inc•Daleville, AL
•Onsite
About The Position
Plateau GRP is a dynamic company that values its employees' skills, training, and ideas, considering them its most valuable asset. The company offers a clear path for career growth and is dedicated to fostering a welcoming, diverse, respectful, and inclusive environment. Plateau Group is currently seeking an entry-level IT associate to join its team, with a Security + certification being a mandatory requirement for the position.
Requirements
- Security + certification
- Be a high school graduate
- Be able to obtain a SECRET clearance
- Must have an interim SECRET clearance prior to start date
Responsibilities
- Support student onboarding by validating student network access
- Ensure all requirements are met by the student while in processing to allow for network access
- Provide direct, indirect, logical and physical support for all Student IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues
- Troubleshooting student devices when faults are encountered
- Document all faults encountered and remediation of faults
- Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
- Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
- Issue IT equipment to student classes and train the class on proper usage
- Patch and keep machines updated with the most up-to-date patches
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
