IT Junior Help Desk Support

The Fesco Group • Jersey City, NJ

31d • Onsite

About The Position

TruVolt Brands is looking for a skilled and motivated IT Junior Help Desk Support to join our growing team in Jersey City. In this role, you’ll install, maintain, and support computer systems and networks, ensuring reliability and performance across the organization. You’ll also train and assist staff in effectively using our IT infrastructure. We value individuals who are passionate about technology, resilient in the face of challenges, and committed to professional growth and continuous learning. Role Overview We’re seeking someone with a solid 2-3 year career foundation in IT help desk / technical support. This is a junior, entry level role with significant career growth potential. Someone who is looking for an exciting career in IT within our growing consumer products company. We need this individual to have strong communications skills and a high level of customer service. You’ll need excellent troubleshooting & multitasking skills, attention to detail, and a proactive mindset to anticipate and solve IT issues before they become critical.

Requirements

• Must have 2-3 years of professional work experience as an IT Help Desk professional within a company that has 100 or more employees.
• Must have a strong knowledge of Microsoft software, computer hardware and Apple / Mac products.
• Must have a 4-year college degree in information technology / computer science or related field.
• Fully on-site role (9am - 6pm, M-F) in Jersey City headquarters location.
• strong communications skills
• high level of customer service
• excellent troubleshooting & multitasking skills
• attention to detail
• proactive mindset to anticipate and solve IT issues before they become critical

Nice To Haves

• Certifications such as CompTIA A+, Microsoft Certified IT Professional, or equivalent are a plus.

Responsibilities

• Configure workstations and peripherals (computers, routers, printers, etc.).
• Install, manage, and support VoIP systems, company mobile devices, and phones.
• Perform regular inspections, maintenance, and repairs of computer hardware.
• Support network operations (especially for operational systems, e.g. warehouse setups)
• Manage IT inventory: order parts, track cost efficiency, and maintain stock levels.
• Install and configure software and systems following company standards and policies.
• Develop and maintain local area networks for optimal performance and security.
• Ensure data privacy and network security protocols are adhered to.
• Provide training and support to end users on new systems and software.
• Plan and execute scheduled system upgrades and maintenance activities.
• Troubleshoot hardware and software issues; repair or replace components as needed.
• Maintain accurate documentation of updates, repairs, and maintenance tasks.
• Monitor equipment levels and order supplies before shortages occur

Benefits

• Competitive compensation and benefits.
• Company contributions toward health coverage for you and your family, with plan options.
• Incremental paid time off (PTO) based on tenure.
• Paid holidays.
• Modern, open-concept workspaces that promote collaboration.
• Employee discounts on company products.
• Support for commuting via benefit contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees