IT Internship - Summer 2026

Bank Iowa•West Des Moines, IA

About The Position

The Bank Iowa Information Technology team is a dedicated group of professionals who work very closely with all branches and departments in our organization. The Information Technology intern will assist IT team staff in technical support duties, as well as implementing solutions, tracking hardware and software inventory, assisting IT and other departments with technology requests via the IT service desk, and training Bank Iowa staff on new and existing solutions. As this position is an intern position, learning and development of IT skills, processes and procedures are key components to this individual’s success. An individual who exceeds in these core duties may have additional opportunities throughout the internship to engage with project work related to AI-powered systems integration and business process enhancement.

Requirements

Currently enrolled at an accredited 2-year junior college or 4-year college/university.
Interest in Local Area Network/Wide Area Network structure, client server architecture, telecommunications systems, printers, vertical software, and generative AI platforms preferred.
Ability to exhibit our values; Think Big, Be People-Centered, Enable Great Things, and Bring your Best.
Strong communication and interpersonal skills.
Experience with Microsoft Word, PowerPoint, Excel, and SharePoint.
Demonstrated research and problem-solving skills
Proven organization skills with exceptional attention to detail
Works well in a team environment.
Understanding of sensitive data handling best practices.
Familiarity with scripting best practices.

Responsibilities

Assist team members with technology questions/issues.
Troubleshoot equipment issues (printers, computers, phones, A/V, etc.).
Manage inventory of all IT equipment and maintain the log/location of equipment.
Assist with installing & troubleshooting equipment as needed.
Systems onboarding and offboarding of new and departing team members.
Enterprise Data Map Development : Participate in creating a clear view of what data we have, where it lives, who uses it, and the associated risk.
Practical AI Enablement : As part of our Copilot pilot and AI initiatives, identify and document low risk, high value ways AI can help team members be more effective.
Knowledge Capture & Continuity : Assist in creating clear documentation and insights that strengthen long-term data and AI maturity.
Tech Support & Branch Team Member Engagement : Participate in core Tech Support activities, including ticket and phone support and summer IT branch visits with hardware replacement work, to build perspective on frontline technology use and needs.
As this is an internship role, growth and learning will be a continuous process. We expect the associate to be working with their mentor on a regular basis to help further develop technology and soft skills.
May have access to confidential information about accounts and customers. Protects the privacy and confidentiality of customers, other employees, and work.
The IT intern is expected to demonstrate professionalism and integrity by adhering to all company policies, procedures, and ethical standards in the performance of their duties.
Performs other bank related duties as assigned by supervisor.