IT Internship Summer 2026

Faith Technologies•Menasha, WI

99d

About The Position

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care. The Business Technology - Intern provides service and support for applications and systems under the direction of the Service Desk Supervisor. This position may work directly with internal customers as well as the business technology team. Work is primarily done over the phone, via email and occasionally in person. They will be assigned tasks and expected to complete to the satisfaction of the Service Desk Supervisor. This role is customer service focused and works to assist with tasks within the Business Technology department. Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.

Requirements

Some education completed in pursuit of Information Technology or Business Degree
Customer service experience is preferred
Travel: 15%
This position works between the hours of 7 AM and 5 PM, Monday- Friday.
Ability to work a flexible schedule is necessary.
Attention to detail, customer service skills, oral and written communication, and ability to follow appropriate procedures are key skills for this role.

Responsibilities

Completes tasks assigned by the Service Desk Supervisor, following appropriate process and procedures.
Research documented items to find potential solutions to incidents and service requests.
Log activities in appropriate service monitoring system.
One point of contact the Business Technology Department can leverage to log requests or incidents
Responds to Level 1 support requests via multiple sources such as phone, system responses, chat or other method as assigned.
Enters or updates call information into the tracking system.
Interacts with customers in a courteous and professional manner.
Resolves customer call issues.
Escalates calls as appropriate.
Troubleshoots, diagnoses and performs minor repairs to hardware, software, and peripheral equipment, following documented procedures under the direction of a Service Desk employee.
Follows up in a timely manner to ensure customer satisfaction.