IT Intern

University Co-op • Austin, TX

16h • Onsite

About The Position

The University Co-op offers an internship program to IT degree-seeking students. This internship will offer valuable industry and functional insight into an assigned program area that aligns with your career goals. You will have the opportunity to have a mentor and learn from leaders at the Co-op. The University Co-op Intern role is designed to support the daily operations of a not-for-profit store, gaining hands-on experience in retail and Business technologies, inventory management, customer service, and community engagement.

Requirements

• Strong customer service skills
• Strong interpersonal skills
• Strong verbal and written communication skills
• Critical thinking and problem-solving abilities
• Adaptability and willingness to learn
• Must be available to work on-site at the CO-OP
• Application support
• IT testing and validation
• IT Cyber security
• IT Project Planning
• Students must be enrolled at the University of Texas at Austin as a full-time student w a GPA of 2.50.
• Student must be pursuing a degree in an area which aligns with one of the following departments: Information Systems
• Must be proficient in Office 365 and other Microsoft products (Azure, Active Directory/Entra)
• Proficient on supporting Mac and PC
• Applicable work experience preferred
• Ability to work flexible hours with variable schedules from week-to-week that may include early mornings, days, nights, weekends, gamedays, and holidays.
• High level of Customer service and take’s pride in their work

Nice To Haves

• Knowledge of Server-side scripting (Nice to have but not necessary)
• ERP knowledge a plus

Responsibilities

• Provide front-line IT support and troubleshooting
• Assist with hardware setup and installation
• Maintain IT documentation and inventory
• Support AV and collaboration tools
• Participates in development of user training programs including manuals by identifying learning needs/trends, recommending instructional change and delivery methods
• Improves system performance by identifying problems and recommending changes.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed