IT INTERN

CITY OF BROOKHAVEN GA•Brookhaven, GA

37d•$20 - $20•Onsite

About The Position

ESSENTIAL JOB FUNCTIONS : Assist IT staff with setup, imaging, and deployment of desktops and laptops Provide basic helpdesk support and assist with troubleshooting hardware and software issues Assist with user account support such as password resets and account setup under supervision Support installation and updates of operating systems and software applications Assist with printer, monitor, and peripheral setup Help track and inventory IT equipment and technology assets Assist with maintaining helpdesk tickets and responding to user requests Support basic network and Wi-Fi troubleshooting Participate in IT projects and technology rollouts as assigned Provide professional customer service to City staff QualificationsMINIMUM REQUIREMENTS TO PERFORM WORK: Current Junior/Senior or Graduate level student enrolled in an accredited four-year degree college or university pursuing a Bachelor or Master’s degree in Information Technology, Computer Science, or a related field OR a recent graduate within 1 year of degree received in Information Technology, Computer Science, or a related field Possession of a valid driver’s license preferred Ability to pass a background check KNOWLEDGE, SKILLS and ABILITIES: Basic understanding of networking concepts Passion to learn, accept responsibility, and develop leadership skills. Motivated self-starter able to work independently Data Utilization: Requires the ability to calculate and/or tabulate data. Competency in various computer software programs, such as Windows, Microsoft Office and Internet applications. Includes performing subsequent actions in relation to these computational operations Human Interactions: Requires the ability to work effectively in a team environment Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information. Strong written and oral communication skills Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division Functional Reasoning: Strong research and analytical skills. Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable ENTERPRISE CULTURE: In support of our vision, our organizational culture works to maintain a safe and beautiful community and promote sustainable projects and activities. This is done by attracting and retaining a talented and diverse group of individuals who encompass our shared values through exceptional teamwork and collaboration, innovative thinking, a commitment to professional development, and community stewardship. What makes us unique is our harmonious work environment, forward-thinking, innovative, and non-restrictive approach toward successful service deliverables and outcomes. MORAL CHARACTER: The employee must possess and continue to maintain throughout the course of the role a commitment to the (10) ten essential moral values that build character and instill positive and healthy interactions with others (Respect, honesty, compassion, education, not harming others, hard work, kindness, and gratitude). In addition to, the (5) five principles of autonomy, justice, beneficence, nonmaleficence, and fidelity. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk and hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms The employee is occasionally required to walk, climb, balance, stoop, kneel and crouch Specific vision abilities required by this job include close vision and the ability to adjust focus WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed in an office environment Some lifting of computer equipment may be required. Prolonged sitting or standing Occasional travel between City facilities to service and support technological needs and setup and/or breakdown of equipment. Work in a team environment Participate in Department-Specific Job-Shadows The City has the right to revise this position description at any time and does not represent in any way a contract of employment.

Requirements

Current Junior/Senior or Graduate level student enrolled in an accredited four-year degree college or university pursuing a Bachelor or Master’s degree in Information Technology, Computer Science, or a related field OR a recent graduate within 1 year of degree received in Information Technology, Computer Science, or a related field
Possession of a valid driver’s license preferred
Ability to pass a background check
Basic understanding of networking concepts
Passion to learn, accept responsibility, and develop leadership skills.
Motivated self-starter able to work independently
Requires the ability to calculate and/or tabulate data.
Competency in various computer software programs, such as Windows, Microsoft Office and Internet applications.
Requires the ability to work effectively in a team environment
Requires the ability to utilize a wide variety of reference and descriptive data and information.
Strong written and oral communication skills
Requires the ability to perform addition, subtraction, multiplication, and division
Strong research and analytical skills.
Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives
Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable
The employee must possess and continue to maintain throughout the course of the role a commitment to the (10) ten essential moral values that build character and instill positive and healthy interactions with others (Respect, honesty, compassion, education, not harming others, hard work, kindness, and gratitude). In addition to, the (5) five principles of autonomy, justice, beneficence, nonmaleficence, and fidelity.

Responsibilities

Assist IT staff with setup, imaging, and deployment of desktops and laptops
Provide basic helpdesk support and assist with troubleshooting hardware and software issues
Assist with user account support such as password resets and account setup under supervision
Support installation and updates of operating systems and software applications
Assist with printer, monitor, and peripheral setup
Help track and inventory IT equipment and technology assets
Assist with maintaining helpdesk tickets and responding to user requests
Support basic network and Wi-Fi troubleshooting
Participate in IT projects and technology rollouts as assigned
Provide professional customer service to City staff