IT Intern

Owl Cyber Defense•Columbia, MD

51d•Onsite

About The Position

Owl Cyber Defense is seeking a motivated IT Intern with a passion for technology, collaboration, and creative problem-solving. This internship is designed to provide hands-on experience in enterprise IT operations within a cybersecurity-focused organization. The IT Intern will actively contribute to meaningful IT projects while working closely with experienced team members and leadership. This role offers practical exposure to secure system administration, automation, and IT support in a compliance-driven environment.

Requirements

Education Currently pursuing on BS/MS Degree in Information Technology, or related filed
Experience Coursework or hands-on experience with Windows desktop installation, configuration, and administration.
Exposure to OS installation, upgrade, integration, and maintenance through coursework, labs, or prior experience.
Exposure to supporting remote users or distributed environments.
Knowledge, Skills & Abilities Foundational knowledge of Information Technology, Networking, and IT Security processes, including software deployment and scripting concepts.
Familiarity with Office 365 platform.
Understanding of core LAN/WAN networking technologies (TCP/IP, DNS, DHCP, routing, switches, basic wiring concepts) and firewall fundamentals.
Interest in process automation and continuous improvement.
Strong verbal and written communication skills.
Strong work ethic and attention to detail.
Analytical and problem-solving skills.
Ability to work effectively in a team environment.
Ability to learn quickly in a fast-paced setting.
Ability to write clear technical documentation.
Candidates must be eligible to obtain a US Government Secret security clearance.

Nice To Haves

Interest in or familiarity with Generative AI technologies.

Responsibilities

Support the IT team in maintaining hardware and software systems.
Assist with troubleshooting technical issues and provide support to internal users.
Assist in identifying and implementing automation opportunities within IT processes.
Communicate with internal staff to report, escalate, and assist in resolving system-related issues under guidance from senior IT staff.
Support Office 365 applications, including troubleshooting and user assistance.
Assist with user account and group administration (Active Directory, Azure Active Directory).
Assist with user mailbox and email group creation and management within Office 365.
Provide on-site and remote technical support for desktop computers and peripherals in a cross-platform office environment, working alongside senior IT staff.
Participate in troubleshooting, repair, and installation of hardware, software, and desktop/laptop systems under supervision.
Assist in setting up and configuring workstations for corporate and development environments, adhering to established security requirements.
Collaborate with hardware and software vendors, alongside IT team members, to support problem analysis and resolution.
Support IT compliance efforts in alignment with company and contract requirements.
Contribute to maintaining adherence to applicable federal, state, and local regulations within IT operations.
Document processes and technical procedures as needed.
Perform other related duties as assigned.