IT Intern

Parker•Santa Susana, CA

36d•$15 - $25

About The Position

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. Parker Meggitt, a recent addition to Parker Hannifin, is a global leader in the Commercial and Military Aerospace markets, specializing in a wide range of products including fire and smoke detection systems, extinguishing systems, bleed air overheat detection systems, actuators, rudder pedal assemblies, pumps, fuel gauging systems, and high-temperature cables. Located in Simi Valley, CA, this site is within the Fire Safety & Power Systems Division (FSPSD) and is a key supplier in select energy markets, particularly in nuclear gas analyzers and nuclear containment vessel penetration cables. We work directly with some of the largest aerospace companies in the world, including Airbus, Boeing, Embraer, and Lockheed Martin, among others. POSITION SUMMARY The IT Intern is a student, or a recent graduate undergoing on-the-job supervised training in preparation of a desired career. The intern will serve as the first point of contact for division IT users seeking technical assistance and will performs a variety of tasks to address their IT issues and challenges.

Requirements

High school diploma required.
Must be enrolled in and currently completing a Bachelor's or Master's degree in IT or related field.
0-2 years of relevant IT experience.
Excellent customer service skills
Independent yet Collaborative
Interest in the IT Technology
Understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Strong attention to detail, good organizational skills and the ability to prioritize with changing situations.
Ability to use existing procedures to solve straightforward problems.
Good interpersonal, written and verbal communication skills to drive tasks to completion.

Responsibilities

Perform troubleshooting using basic diagnostic techniques
Document user problems and resolution in service desk tickets and forward unresolved issues to the next level of support
Build/Install workstations, IT equipment or software applications as needed under guidance/supervision of division IT team
Follow-up on open issues and update IT users on status of their issues
Supports IT team on daily operations by learning and participating in a variety of activities.
Identify and suggest possible improvements on IT processes & procedures
Participates in preparation and delivery of training materials.
Other responsibilities as assigned.
Regular, consistent and punctual attendance is required.
May need to work nights and weekends, variable schedule(s) and additional hours as necessary.