IT Intern

Conner Strong & Buckelew • Camden, NJ

2h • $25 - $25

About The Position

A key contributor to our Helpdesk support team providing phone, application and server support for Conner Strong & Buckelew employees. The position will provide Level 1 and 2 phone support as well as work with and maintain Windows Server, Exchange 2010 and Virtual environment.

Requirements

• Microsoft Office Suite and Outlook experience required
• Team Player, Self-motivated with strong problem solving and customer service orientation required
• Good verbal and written communication skills a must

Responsibilities

• Provides primary support for helpdesk requests.
• Responsible for the helpdesk activities associated with the identification, prioritization, and resolution of reported problems.
• Ensure that all phases of helpdesk support are coordinated, monitored, logged, tracked, resolved and escalated as appropriate.
• Troubleshoot hardware, application and server issues, including but not limited to, network or local printer problems, and peripheral problems.
• Provide support to internal employees resolving user issues with specific software applications, including Microsoft Operating Systems, Microsoft Outlook, Microsoft Office and other industry specific applications.
• Works with Microsoft Active Directory, Microsoft Exchange, and Citrix monitoring remote users.
• Other duties which may be assigned
• Assist with IT projects as needed
• Some travel in New Jersey, Delaware and Philadelphia area as needed

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed