IT Intern- Network and Infrastructure Track

PA Compensation Rating Bureau. • Philadelphia, PA

29d

About The Position

The PCRB IT internship will allow you to apply skills and knowledge you have learned in school, while contributing to company projects and playing a key role within the IT department. Our company will provide you hands-on experience to fit your career objectives, evolve and complement your academic studies and help grow your knowledge base. The paid internship runs for approximately 7-10 weeks throughout the summer beginning in early June through end of August.

We are looking for a motivated and technically curious IT Infrastructure Intern to join our IT team. In this role, you will gain hands-on experience supporting our organization’s day-to-day technology operations, including Microsoft Azure cloud services, on-premise network infrastructure, end-user device management, networking, security, and data analysis. You will work alongside experienced IT professionals, contributing to real projects while building foundational skills across the full IT infrastructure landscape.

Requirements

• Currently enrolled in or recently graduated from a degree program in Information Technology, Computer Science, Network Engineering, Cybersecurity, or a related field.
• Foundational knowledge of Microsoft Azure cloud services and the Azure portal.
• Experience with Windows PC and laptop setup, configuration, and troubleshooting.
• Understanding of core networking concepts: TCP/IP, DNS, DHCP, VLANs, and subnetting.
• Familiarity with IT security principles including access management, data protection, and endpoint security.
• Working knowledge of PowerShell for scripting and task automation.
• Experience using Microsoft Power BI for data analysis and dashboard creation.
• Proficiency with Microsoft 365 productivity tools (Teams, Outlook, SharePoint, OneDrive, Exchange).
• Excellent organizational skills with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Effective written and verbal communication skills for both technical and non-technical audiences.
• Proactive, self-motivated, and eager to learn in a fast-paced environment.
• Strong problem-solving mindset with a methodical approach to troubleshooting.
• Able to work collaboratively as part of a team while taking ownership of assigned responsibilities.

Nice To Haves

• Microsoft certifications such as AZ-900, MS-900, or CompTIA A+ / Network+.
• Experience with ticketing/ITSM platforms.
• Exposure to Microsoft Intune or other endpoint management tools.
• Basic understanding of Active Directory (on-premises) administration.
• Familiarity with ITIL principles or IT service management practices.

Responsibilities

• Assist in the administration and monitoring of Microsoft Azure environments, including virtual machines, storage accounts, and resource groups.
• Support Azure Active Directory (Entra ID) user and group management, including role assignments and access reviews.
• Assist with cloud resource provisioning, decommissioning, and cost monitoring under the guidance of senior engineers.
• Help maintain Azure-based policies and compliance configurations.
• Perform hands-on setup, configuration, imaging, and maintenance of Windows PCs and laptops.
• Troubleshoot and resolve hardware and software issues for end users in a timely manner.
• Maintain accurate records of device inventory, lifecycle status, and asset assignments.
• Assist in deploying software updates, patches, and endpoint configurations via management tools.
• Support the monitoring and maintenance of network infrastructure, including switches, routers, and wireless access points.
• Apply basic networking concepts (TCP/IP, DNS, DHCP, VLANs) to assist with troubleshooting and documentation.
• Follow established IT security policies and best practices, including access control and incident response procedures.
• Assist with user access management and contribute to security awareness initiatives.
• Write and maintain PowerShell scripts to automate repetitive IT tasks such as user provisioning, reporting, and system monitoring.
• Assist in developing automation workflows to improve operational efficiency across IT processes.
• Document scripts and automation solutions for team knowledge sharing.
• Use Microsoft Power BI to create and maintain dashboards and reports that provide visibility into IT operations metrics.
• Assist in gathering, cleaning, and visualizing data from infrastructure systems to support data-driven decision making.
• Collaborate with stakeholders to understand reporting requirements and deliver actionable insights.
• Provide support for Microsoft 365 applications including Teams, Outlook, SharePoint, OneDrive, and Exchange Online.
• Assist with M365 tenant administration including license management, permissions, and policy configuration.
• Help users resolve issues with M365 productivity tools and document resolutions for the knowledge base.
• Assist in the review and assessment of security software solutions, including antivirus, endpoint detection and response (EDR), and identity protection tools.
• Monitor and triage Managed Detection and Response (MDR) and Managed Extended Detection and Response (MXDR) alerts, escalating incidents to senior engineers in line with established response procedures.
• Review alert queues within security platforms (e.g. third-party MDR consoles), documenting findings and initial analysis for each alert.
• Support the investigation of security events by gathering logs, correlating data, and contributing to root cause analysis under the guidance of the security team.
• Help maintain and update alert handling documentation, playbooks, and response runbooks.
• Participate in periodic security tool evaluations, providing documented observations and recommendations to the IT team.
• Support development teams by provisioning and managing Azure resources required for development, testing, and staging environments (e.g. App Services, Key Vault, Storage Accounts)..
• Help enforce Azure governance policies such as tagging, resource group organization, and role-based access control (RBAC) to ensure development environments remain compliant.
• Coordinate with developers to troubleshoot Azure resource access issues, networking configurations, and service connectivity.
• Support the deployment and management of Azure-hosted development tools and services, ensuring availability and performance align with project requirements.
• Assist in monitoring Azure resource usage and costs associated with development initiatives, flagging anomalies and recommending optimizations.
• Log, track, and manage IT support tickets through the helpdesk system, ensuring timely resolution within SLA targets.
• Maintain clear and up-to-date documentation for processes, configurations, and troubleshooting steps.
• Collaborate with cross-functional teams and communicate technical information clearly to non-technical users.

What This Job Offers

• Career Level: Intern