IT Infrastructure Technician, Field Operations

University of Florida•Gainesville, FL

10h•$50,000•Onsite

About The Position

UF Information Technology (UFIT) is currently seeking an entry-level IT Infrastructure Technician to join Infrastructure and Communication Technology Services (ICT), a unit within UFIT. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. As part of ICT, you will join the Field Operations team, which is the team that primarily works on the adding, removing, changing, and repair of infrastructure elements of the campus existing networking footprint. This position supports and maintains moderately complex network systems. As part of the Field Operations team, this position troubleshoots and develops network and communication solutions alike across campus. Some key responsibilities and characteristics of this position are: Responsible for troubleshooting and resolving moderate to complex network issues. Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components. Configures layer 2 network electronics, which includes switches and hubs, as specified in the network design guide. Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement. Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects. Integrates design standards and special requirements into complete configurations. Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings. About UF Information Technology Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/ . About the University of Florida One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. Exceptional Benefits UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition, the University of Florida offers a very competitive benefits package.

Requirements

An associate's degree and two years of appropriate experience or a high school diploma and four years of appropriate experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
CCNA Certification or equivalent must be obtained within the first 12 months of employment.

Nice To Haves

Bachelor’s degree in computer science, business administration, or a related field
CCNA certification and/or equivalent certification
Knowledge of physical network infrastructure and components.
Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, and ICMP.
Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs

Responsibilities

Responsible for troubleshooting and resolving moderate to complex network issues.
Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components.
Configures layer 2 network electronics, which includes switches and hubs, as specified in the network design guide.
Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement.
Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects.
Integrates design standards and special requirements into complete configurations.
Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings.

Benefits

UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave.
In addition, the University of Florida offers a very competitive benefits package.

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