IT Infrastructure Site Support Manager, AVP

Citi • San Antonio, TX

24d • Onsite

About The Position

This position serves as a senior systems administrator and Tier 2 technical support specialist for a large campus site. The role has a primary focus on all aspects of end-user computing (desktop/laptop) and also acts as the on-site "smart hands" for network, A/V, and telephony infrastructure, taking direction from remote engineering teams. The ideal candidate is a subject matter expert with deep hands-on technical skills in a multi-platform environment (Windows/Mac) and ability to maintain the appropriate governance framework to ensure critical SLAs are consistently met. The On Site Delivery team enables the firm's technology and location strategy, supporting Workplace and Physical technology requirements within Citi Offices and Branches.

Requirements

• 5+ years' experience in Infrastructure Technologies delivery with operational process change and improvement
• 5+ years of hands-on experience in a large-scale enterprise systems support or systems administration role with the following technologies Operating Systems: Windows 11, MacOS Virtualization: VDI/Horizon Directory Services: Active Directory Hardware & Infrastructure: PC/desktop hardware, A/V conferencing systems, IP telephony, CCTV Networking: Strong understanding of Cisco routers/switches, structured cabling (fiber and copper)
• Proven hardware and software troubleshooting expertise across Windows/Mac devices, and Cisco hardware
• Working technical knowledge of current network protocols and standards
• Ability to read and interpret technical manuals and procedural documentation
• Excellent analytical, problem-solving, and communication skills
• Highly self-motivated and directed with a keen attention to detail

Nice To Haves

• Cisco and/or Windows certifications are a plus

Responsibilities

• Provide advanced Tier 2 support for the bulk of on-site work, including Windows and Mac laptops/desktops, peripherals, and associated software
• Perform hands-on troubleshooting, system administration, hardware/software installations, configurations, and upgrades
• Provide hands-on support for all network infrastructure, physically supporting remote engineering teams with tasks related to Cisco routers/switches and other equipment
• Provide on-site support for AV infrastructure, telephony systems, CCTV, and structured cabling (fiber and copper) as needed
• Administer and support core infrastructure, including tech/communications rooms and local network equipment
• Adhere to and execute established protocols for asset management, including inventory tracking, hard drive management, and legal holds
• Implement and validate technical changes, following strict change management procedures
• Serve as the senior technical resource for on-site projects and initiatives

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees